500 Halstead auto repair

I trusted this shop so much. I have a 15 year old Subaru and went in for routine maintenance every 4-6 mos. I asked to please inspect the vehicle for winter safety necessity and was told a tire needed replacing- 2 days prior to the appointment, there was an engine failure, and I had it towed there per their recommendation. It took another 2 days just to get a diagnostic. An $1800 repair that allegedly included engine work resulted in a car break & radiator blowout in about 10 miles. I told the mechanics I need the car for serious medical concerns, and took their advice for drivability. It blew out on I95, and I almost got killed on the highway by drivers who swerved around me to crash. The engine was smoking and I thought it would blow. I called back. The mechanic claimed not to know what happened. So I brought it to a premium engine mechanic who services Rolls-Royce, by a friend. The car was not serviced per the receipts, the amount of labor assessed was inaccurate and I was overcharged. The winter safety checkpoints were neglected, and I was also told I could’ve lost control in the snow for what was left unchecked when I asked. Bringing my car here almost killed me. The fact that no one checked in after how bad last Friday was is highly suggestive of a mistake no one will own up to, so my friend dished out a bunch of credit card money and I paid cash I’ll never see again— to almost get killed in my car. **This is a gas station. Do not come here for repairs**

Dec 17, 2024 · Alyssa Guerrero

The people at 500 Halstead Auto Repair go out of their way to provide excellent service and a very friendly atmosphere in our community. Benny and the folks on the team there make it a no-brainer to bring your business in anytime you need attention for your car. 5 Stars.

Jun 06, 2024 · Michael Plugh

Please please do not go to the Car Service Center if you do not have to, and go to 500 Halstead! Let me explain why. I have been going to my car manufacturer's service center because it was easy and convenient. I always came away feeling like I was overcharged and pressured into new repairs. After my most recent experience at the service center, the estimated bill for "needed services" did not feel right. So, I decided to get a second opinion from 500. Sue was so nice when I called and she got Benny on the phone after I explained my situation. I shared with Benny what the service center said the car needed, and he said it didn't sound right. He told me to bring the car in for a free estimate, and I am so glad I took him up on his offer. Benny serviced the car on the same day and charged me less than half of what the car dealership quoted. Benny also told me that I didn't need everything they told me I needed. How many times have you come away feeling great about any type of car buying/servicing experience? From my experience, not many at all. I have finally found a place that is honest, trustworthy and completes work on a timely basis. I love this place! Thank you!

Oct 04, 2022 · kevin Myers

Me and my family were driving back from Georgia headed to Maine when our car had several issues. The mechanics were incredible from start to finish. Patient, kind, and knowledgeable. We had a great experience and are thankful we ended up here. Sue was so welcoming and kind to our oldest son. She entertained him during our wait and that alone is a huge help. Also a big thank you to our mechanic I believe his name was Benny! Great customer service!! Thank you for making a scary/frustrating situation a positive outcome in the end!

Feb 25, 2020 · Alisha B

Benny and the entire crew are very friendly and happy to solve your mechanical problems. I have found them to always take care of my car in a timely fashion. They will give you the most economic solution for any car repair issues. I have spent so much unnecessary money at other car repair places. Never again as Benny is the best and will never rip you off!

Jun 08, 2020 · Ameet Goyal