AAA Grandview

Wow! The team at the AAA Grandview location is fantastic! My cars issues were handled promptly and my car is running so smooth! The manager Mike is so friendly and knowledgable. He explained everything and looked up alternative options to get me the best deal. Stellar service!

Feb 08, 2025 · Nova K. Brown

If I could give - 0 star, I would right now... First off these people had my car for 2 days! They messaged me towards the end of day 1 saying they were dealing with many tow ins and couldn't get to my car and would be finished the next day. I call around 3pm day 2 and they hadn't even touched it yet and had no idea why it was even there. Miscommunication, but never attempted to contact me to ask.... But they would now get on it and it'd be ready for me at closing. Free oil change next time for inconvenience.. When I finally went to get in my car I was repulsed to find grease and whatever else smeared all over the inside of my light grey interior. Absolutely disgusted with their service I complained to the one person left there for the day but she only offered that I bring it back for them to clean the next day... Never brought me any paper towels to sit on, nothing. I was was still trying to clean up what I could when she left. She wouldn't even look at me on her way out as she pulled out of the parking spot next to me. And pretty sure they didn't fix my brakes. Charged me for the job but didn't do a thing with them... I basically paid them $400 to destroy the inside of my car. Update: they also spilled brake fluid down the outside of my car taking off the polish I had done recently. Now I need an exterior to fix too!

Nov 03, 2024 · Tessa Drabick

I've been taking my car to this location for the past 11 years. I needed new gaskets and spark plugs and made an appointment for some work to be done. When I arrived at 10:00 a.m. Saturday morning to drop off my car, they told me they could not find my appointment in the computer but would be able to "fit me in". I knew this was going to be a 5-6-hour job and knew my car wasn't going to be done the same day just by Jordan's response. They didn't even have my scheduled appointment in the computer but left my car and told me to keep me updated. Never heard anything on Saturday, obviously they are closed on Sunday. And gave them a call midday on Monday to check the status. I was told, " it should be done today". Again, I asked just to be communicated with and keep me updated so I could make arrangements to get to work. Never heard anything Monday, never heard anything Tuesday so called back on Wednesday midday. Again, told " it should be done today". Never heard anything Wednesday, never heard anything Thursday so called back Friday midday. That's when I was told my car had not even been started on. I have had wonderful experiences when Steve was still working at this location, but apparently there's some new changes taking place. I told them since I was lied to for 6 days and and my car hadn't even been started, I would pick it up and take it somewhere else and never be back. Worst customer service I've ever experienced in my life! After all of the problems I had for 6 days, just finding out what the status was, I can only imagine what kind of shoddy work they're going to do. That was a $1,000 job that you guys just lost out on and you have now lost a customer for life!

Feb 01, 2025 · Kristy Evans

STAY FAR AWAY!!! Horrible! I am compelled to express my utter disgust with the abysmal service I received at your establishment. It took over two days—two entire days—to perform the simple task of changing a tire. As if that weren’t bad enough, your team had the audacity to recommend unnecessary repairs and maintenance, revealing either gross incompetence or a deliberate attempt to scam customers. Hidden warranties? Unacceptable. Customer service? Nonexistent. I was constantly left on hold, wasting my time while your team floundered. The icing on this disaster? Your staff suggested I replace my transmission fluid, claiming it was dirty—only to admit later that no one had even checked it. Instead, they made this baseless recommendation purely off mileage. This level of dishonesty and negligence is beyond shameful. On top of all this, I doubt my 10% discount was applied, further confirming that your operation is either woefully mismanaged or intentionally deceitful. I will be reporting this disgraceful behavior to the Better Business Bureau and leveraging my legal insurance to ensure accountability. Your business is a scam, plain and simple.

Jan 16, 2025 · J Lock

My car was at the Grandview facility for 5 days for what was ultimately hypothesized to be a bad battery connection. Communication from the shop was abysmal; calls and texts were not returned or ignored, and I was without a car for nearly a week. Incredibly frustrating, very poor service, and I still don’t know that they have gotten to the root of the problem.

Dec 18, 2024 · Katharine Montgomery