AAA Santa Barbara Insurance and Member Services

SO helpful and efficient. David handled all of my DMV paperwork with thoroughness and patience — I have been there 4 times in the past month! Great that AAA provides this service. The trainee reception woman was just delightful!

Jan 07, 2025 · Tana Kincaid

I called the Santa Barbara location because my son had locked his keys in the trunk. I was at work and trying to coordinate assistance for him. The woman with whom I spoke was rude and not helpful. She transferred me to a number that had nothing to do with roadside assistance. I have never had this type of interaction with a representative at AAA. Very disappointing

Feb 11, 2025 · Ashley Widener

Beyond thankful with JC , he went above and beyond to help me and my cousin with our insurance issues . He’s honest and extremely good at communicating and helping you get the best service and deals . I had called for a quote and someone had quoted me x2 $$ for insurance , went to this office and another guy tried helping me but was making everything very difficult . Ngl I was losing hope for costumer service with aaa but after the help from JC I can say my cousin and I are very happy costumers Ps: save yourself some time and just go with JC so he can help you on the spot with your needs , it’ll save you time , trouble and money 🙏🏽

Nov 18, 2024 · Issumy Castro

Good luck trying to get anyone to answer the phones at the Santa Barbara office. I even called the private line of the person who helped me with my policy 4 times and he never called me back. I tried calling his manager and left a message on his voicemail and never got a call back from him either. VERY bad customer service. I really don't know how places stay in business when they treat their clients this way. Never had this problem with Progressive...might have to switch back. AAA if you need to hire more help so that you can help your clients, you should really consider doing it...it's just bad practices to not take care of the people keeping you in business.

Jul 16, 2024 · Mica Bryant

Asked for an insurance quote from Tito 9 days ago. No response so I called back in the morning and was promised by him it would be emailed right over within 5 minutes. 5 hours later no response, so I called again. All Apologies from Tito who promised I would have it in 5 minutes. Again NOTHING. Routed to westlake not the Santa Barbara office, ... and their system is designed so you CANNOT talk to anyone in charge to complain. Finally talked to John N (assuming he was not lying) who claimed to be Titos manager and told him to shred all information that I had provided from this obvious scan to get information but I doubt they did it. If this is the service they provide when trying to get your money I can only imagine how poor the service would be if I actually gave them the money! Is ZERO STARS allowed??

Jan 29, 2024 · Patrick Siefe