Action Auto Cypress

I don't understand how this business has 4.5 stars on Google—they are dishonest! They charge premium prices for installing low-quality parts while demonstrating poor workmanship. They recently replaced my radiator and thermostat with supposedly "premium parts" and charged me $1,295. Today, I took my Jeep to the dealer, who informed me that Action Auto had not only installed poor-quality parts but also used incorrect hose clamps, brackets, and thermostat. The thermostat was completely defective, remaining closed and preventing proper engine cooling. Furthermore, when I picked up my Jeep from Action Auto, they claimed I needed to spend an additional $2,000 to replace the radiator fan because it wasn't working and the Jeep would continue overheating. The dealer discovered that Action Auto had simply failed to purge the air from the system—a standard procedure when replacing a radiator. Don't waste your money with these dishonest mechanics. Spend the extra time and money to have your car professionally repaired at a reputable shop. As the saying goes, "Buy cheap, buy twice." I learned my lesson and regret ignoring the red flags when I first approached them for a diagnostic.

Feb 08, 2025 · Martin Ayon

Action Auto Cypress has provided us with exceptional service every time we've visited. Their team is incredibly honest, promptly informing us of necessary work and what can wait. We've brought in both domestic and German vehicles, and they've handled each with care and expertise. Their prices are reasonable, and the waiting room amenities, including popcorn, coffee, and a kids area, make the experience comfortable. We'll definitely continue entrusting our vehicles to Action Auto. Thank you for your outstanding service!

Apr 20, 2024 · Felicisimo "Junior" Godoy

I brought my car in for a smog check. The staff made sure I was taken care of quickly. I didn't have to wait long, but they also have a very nice waiting area with drinks, snacks, and entertainment. Overall, I was very satisfied with how everything turned out.

Jun 11, 2024 · Emory Williams

The friendly and proactive explanation was excellent and the waiting environment was also satisfactory.

Oct 07, 2024 · K OK

I brought my work van in thinking I potentially had a major issue. They asked a few questions, and from the information I gave them they told me I’d be fine to keep driving it instead of being greedy and just coming up with any repair to get money out of me. There’s plenty of shops who would have told me anything to make a quick dollar but they were honest.

Jul 26, 2024 · Justin Burton