Acura of Huntington Service & Parts

I can't recommend Acura of Huntington enough! All the service techs were friendly and clearly knew their stuff. Julian, my service technician, went above and beyond. He listened carefully to my concerns, diagnosed the problem, and offered a solution. Most importantly, he identified a safety hazard I wasn't aware of and advised me not to drive the car. Yancy, the service advisor, was fantastic too. When I inquired about loaner options, she took care of everything right away. Acura of Huntington provided exceptional service, and I hope they continue to impress all their customers.

Mar 15, 2024 · Justin Daniel

Warning: Stay far away from Huntington Acura – this dealership is a disgrace, more like a den of scammers than an actual service center. My recent experience with them was beyond awful. I brought my 2019 MDX in for a recall related to a necessary software update, and what a mistake that turned out to be. After their so-called 'repair,' my car's engine check light mysteriously appeared. Strangely, I distinctly remembered having no issues before entrusting my vehicle to this dealership. The check engine light only surfaced after they completed the 'repair,' which, mind you, was just a simple software update. When I raised the concern, they nonchalantly asked me to come back for another appointment and have the audacity to charge a diagnostic fee of $239 per hour. My car, with only 19,300 miles and running perfectly fine before their so-called 'repair,' was suddenly plagued with issues. Their excuse? Sometimes these things happen during software updates – a feeble and nonsensical explanation. Only after I complained did they agree to fix the problem they created. My overall experience at this dealership was nothing short of a nightmare. The staff was rude, unprofessional, and deceptive. I left feeling not only disappointed but extremely frustrated with the entire ordeal. As if that wasn't enough, when I tried to discuss the matter with the GM, his response was shockingly unprofessional. He actually yelled at me to 'GET OUT! GET OUT!' This behavior is completely unacceptable, especially coming from someone in a leadership position. It further emphasizes the lack of integrity and customer service at this establishment. My next course of action is to escalate this matter to Acura HQ. This dealership's deceptive and fraudulent practices should not go unnoticed. Save yourself the headache – avoid Huntington Acura at all costs.

Jan 11, 2024 · Jeong Hyun Han

A dealership you can trust. I have been doing service here. It's always easy to make appointments online. Not playing tricks.

Oct 16, 2023 · J L

Anthony and his team are top notch! Always satisfied with the results...

May 10, 2024 · Tim Ryan

Dealt with Luis, was easy to work with got me in and out fairly quickly. Would deff recommend.

Mar 01, 2023 · aron bacchus