Advance Auto Parts

They sold me the wrong car battery and then tried to deny a return. Its genuinely shocking, never using this place again

Jan 18, 2025 · c h

i went today and there are a guy name is john seller guy .manager name is mike this guy take me out from store he call mike "manager " he told him take us out from store without reason

Sep 27, 2024 · Jose Franco

Dear Advance Auto Parts. I am reaching out to express my dissatisfaction with a recent experience at your store. I found it quite unproductive to have to wait for assistance when purchasing a battery for my car. The delay in service not only disrupted my schedule but also diminished the convenience I have come to expect from your establishment. To ensure a more efficient visit in the future, I would appreciate it if you could: - Ensure staff availability, especially in the battery section, to assist customers promptly. - Implement a system that streamlines the process of selecting and purchasing car batteries. - Provide training to your team members on the importance of time management and customer satisfaction. I trust that you will take this feedback seriously and make the necessary improvements to enhance your customer service. Thank you for your attention to this matter. Best regards,

Jan 28, 2024 · Rafael Arroyo Banderas

I was driving on fumes. I tried to get gas and I had a frozen locking gas cap, and the key broke off, and I got it off with channel locks. I went here to buy a regular gas cap. Forgot to take a photo, but I will tomorrow. No problem got the right one. The guy behind the counter had me make sure it fit..The way its suppose to go..thats about it bye

Jan 15, 2024 · Bolo Bolon

To say that this was an unimpressive experience would be an understatement. I ordered my parts online, in order to save 15%. Their website shows that this store has plenty of everything I ordered, so all is well. Until I get to the store. That's when I find out that what I ordered is completely out of stock. Even though their website still shows everything in stock. The kid at the counter clearly has no clue what to do, and the manager's response was a flippant, "Yeah that's always off. You have to call the store first." No. Actually I don't have to call the store first. And won't. There are lots of other places to buy parts, so that's what I'll be doing. *Edit: Spare me the computer-generated response below, that says nothing and doesn't include any contact information.

Mar 06, 2023 · Jeff Hicks