Advance Auto Parts

NEW CAR BATTERY - Searched online, physically went to two different places(won’t mention names) they wanted all kinds of personal ID, they wanted to sign me up for numerous programs etc… These places were such a hassle I gave up for the day. Started fresh search this morning. Stumbled on Advance Auto Parts thru Google Nav, they had good reviews so I went there. So glad I did. The kid at the counter had a helpful attitude and I appreciate that very much. They hooked a computer to my car to make sure it was a battery problem at no charge! (the other places charge $10) They had me In and out in 20 mins with a brand new Diehard Battery that Advance Auto installed in my car at no charge! I made the right choice by giving up yesterday and starting fresh this morning! Thank you to Advance Auto Parts in Mineola, NY.

Aug 22, 2024 · Jack James

I never write any bad reviews about another business but I just had one of the worst experiences here and I feel HR should definitely take a look into exactly what's going on in this location. I went into this location after work for an oil change. I spoke to an older gentleman by the name of Eric and he was in front of the computer and I asked if he can look up which oil my Nissan Sentra needs. He looked up from the computer and rudely explained "If you open the hood of your car it clearly tells you which oil goes into your car." I said "I didn't know it says that thanks for the info but can you still please check the computer because I don't want to go back outside in the dark to open the hood to see the writing on the engine." He then looks over at another customer waiting nearby and tells him that "I don't understand how someone who drives a car does not know what oil goes into his car." I felt really embarrased by this and explained to him that I'm not a professional mechanic and I'm sorry I dont know much about cars and that's why I came into Auto Zone expecting one of the workers to help me. Eventually he looked into his computer and saw which oil I needed for my car but he just pointed me to the direction of the oil section of the store. I looked in the back and was searching for about 5 minutes and I could not find the oil I needed. I went back to Eric to see if he can help me find the oil and he reluctantantly went to the section and said we don't have it. I just don't know why I wasted my time if he could've just checked his computer to see how many he had in stock. It was just the worst experiece I've had at a retail store and Eric had the worst customer service skills in a place that advertises that they are better than a mechanic because they are always willing to help which is clearly not the case.

Sep 23, 2024 · Daeman

Best 5 star auto parts star ever ray and her staff are amazing great prices service knowledgeable all staff best auto store I have ever been to

Feb 09, 2025 · John “JMK Killakam”

Lazy employees not willing to even check their policy on price match. Outright deny on request to price match without even checking. Apparently the employee says they don't price match Wal-Mart.

Oct 03, 2024 · John B

The staff here was very courteous and knowledgeable. If you need car parts, and are in this neck of the woods I recommend going here.

Aug 12, 2024 · Vonn Forlock