Advance Auto Parts

Went to buy a new car battery, employees behind the counter didn't seem to know what they were looking at when they were reading the computer so i left and went to the Autozone across the street and their employees knew what they were looking at and asked better questions.

Jan 12, 2025 · John Bowman

Thank you so much to Christian for coming out and putting a diagnostic machine on my car. The Dch-Canoes across the street at autozone told me they didn’t have one and that they only test batteries.

Feb 05, 2025 · Jane Smith

Just heard 700+ stores are closing. Hopefully this is one of them. ***Thank you for your owner response. Due to a one year old dead battery I bought there , I figured one more chance.......well it was better!.... they were almost not rude! Still very sub par compared to days of old, but wanted you to know it wasnt a totally horrid experience this time. Won't shop there again as other parts stores have been working out so much better, but I will bring back parts that are still under warranty. *** Original post I have been going there for 15 years or so. I own between 7 to 10 cars regularly as I enjoy repairing cars in my space time and in general just plain old love vehicles. That said, this place has gotten worse and worse to the point that they treat customers as if the customer is lucky to be there. Do yourself a big, big favor and head kiddy corner to the part store located there. 100% better.

Nov 14, 2024 · Martin Dale

First off I want to start with the commercial department manager add absolute zero personality. I’ve been in the auto business for 35 years spent much money with Advanced Auto More so in Latham, because it’s near my dealership I am tax exempt. I sent a customer in to get a battery under my account and paid for it over the phone because I promised it to them and they wanted to install it themselves. It was a $400 battery not discounted and I was charged tax so I went into the store showed them a copy of the receipt. She stated that my exemption is only good for a year. I said well at the Latham store I never have issues and at the store. I’ve never had an issue either, I said, do you have a form I can give you no mind you that I am spending $400 on a battery not a $10 item also I believe if you’re in the retail business you need to at least mail to people if you hate your job that much you should find another one why should I feel uncomfortable at a place and I’m spending money at well. She let me walk out the door. I will call corporate, but I will continue to do my business at AutoZone as well and Latham Candace discounts all my parts and beats everyone’s prices, but I like the spread the wealth to keep America going , but when someone lets me walk out of the door and didn’t discount the battery nor pay attention to the tax, this is ridiculous. I felt like I was being processed for a crime committed for god sake’s people like this should not be in retail go to AutoZone much better service , sorry I don’t leave bad reviews but your commercial manager she needs to be let go

May 18, 2024 · ken brown

Unlike the AutoZone across the street, this place actually stays open until the time they say. I was helped by an extremely friendly staff that helped me get a new battery 5 minutes before the doors closed. Christian came out into the parking lot after he got off of work and helped install my battery. He really didn't need to, just a good guy that didn't want to see me stranded. I'd recommend this store to anyone.

Dec 13, 2023 · Nicholas Cesare

I ordered a battery from Advance Auto Parts, but the wrong one was delivered. When I went to the store to address the issue, the staff immediately apologized and replaced it with the correct one on the spot. The customer service was excellent, and they handled the situation quickly and professionally. I really appreciate the hassle-free experience and will continue to shop here!

Mar 03, 2025 · Megan Niles

Just heard 700 Advance Auto Parts stores are closing unfortunately not this one. Hopefully next cut. I had gone there for 15 years or so. I used to own between 7 to 10 cars regularly as I enjoy repairing cars in my space time and in general just plain old love vehicles. That said, this place has gotten worse and worse to the point that they treat customers as if the customer is lucky to be there. Do yourself a big, big favor and head kiddy corner to the part store located there. 100% better.

Mar 05, 2025 · Martin Dale