Advance Auto Parts

Went to this location because they had the factory relay switch. We were looking for. We also needed to pick up some fuses when we got there. We asked the guy if he could look up on the computer to make sure we had made the right selection for our vehicle as much as he tried he was having a very hard time who I think was a manager was running around doing 100 things and wasn’t able to help us at the moment before getting frustrated and Leaving the store we asked if the manager could help us because the gentleman helping us was beyond his capabilities to be able to help us any further. The manager came over and helped us out and gave us all the information we needed and turn the situation around and we were able to leave with the products that we needed and also finding out the return policy that if we opened it and used it, we couldn’t return it but if we were to take the old fuse out and make sure that it was compatible with the one that was in the package or if it didn’t look anything like it we could return it, so 10 out of 10 would recommend stopping by and maybe talking to the manager or maybe the manager could help that gentleman out a little bit with different options for him to be able to look up the information.

Sep 13, 2023 · Lisa Smith

Great service! I wish they weren't going away. Thanks for the great prices.

Jan 25, 2025 · Ernest Flagg

I can see why they are closing. Make sure that you check the condition of the item before you purchase it cause they will sell you defective products.

Jan 07, 2025 · Scruffyx56 Dot Dot

It’s rare for me to experience first class service from an auto parts store. Who would think? Well, after entering the Advance Auto Store in El Monte and meeting Jasmine, the parts associate - I was sold on their EXCEPTIONAL STELLAR SERVICE! After ordering 2 Die Hard batteries, Jasmine offered to install in my GMC Yukon. I said, are you kidding? I witnessed her, assemble her tools, remove the battery that I couldn’t lift, install the new battery, and Walla first start was beautiful! Jasmine is a phenomenal associate for advance auto parts! Gracias!

Apr 28, 2024 · Guz

I went everywhere to look for an auxiliary battery for my girlfriend’s car. Autozone didn’t have it nor did o’Reilly auto parts. Advanced auto parts was the only place that would order one for me. Sergio from this location provided superior service from the phone call, in person assistance, and even called me to let me know my battery had arrived. Furthermore, he even helped test my old battery because I was skeptical on whether I had to replace my old one. It turns out that it needed a replacement. I was skeptical because autozone had tested it and said it was still a good battery. I believe they didn’t set the battery tester to the correct setting. Luckily Sergio with his advanced knowledge of cars and tools was able to help me. He’s a lifesaver and I’ve converted from autozone to advanced auto for life.

May 19, 2024 · Michael Loi