Advance Auto Parts

From the moment I walked in, I was greeted with warmth and friendliness. The entire team was incredibly helpful, but I want to give a special shout-out to Mikey V. Mikey went above and beyond to ensure that my car issues were addressed promptly and thoroughly. His honesty was refreshing; I never once felt pressured or misled. The level of customer service I received was exceptional. Mikey and the team made me feel valued and respected as a customer. Thank you, Mikey V, for making my experience so positive! I will definitely be returning for all my future auto needs.

Nov 16, 2024 · Jenna Bacchi

The down to earth, old-school friendly and very helpful staff makes this Advance Auto Parts pleasant to shop at. The inventory is always very good, and it’s conveniently located on Ogden Avenue in East Naperville. Lots of other popular shopping destinations are nearby which is a plus. It’s best to enter the parking lot going westbound on Ogden Avenue since Advance Auto Parts is located on the North side of the street. Just remember, if you purchase windshield wiper blades, Advance Auto Parts will install them for you.

Feb 25, 2025 · James Caruso

Went to the Northeast Naperville store on Ogden with my 1999 corvette…they checked the battery and it was determined the battery needed to be replaced.. I asked Micheal if they can replace it and was told they can’t replace the battery.. asked why and was told they would need to dismantle wiper cowl to pull the battery out and they don’t do that.. I told him that’s not case and pointed out when the battery is disconnected it can be pulled out without any dismantling.. he insisted they can’t replace the battery (not sure why)..I needed a battery (which cost $240.00) I had a wrench to disconnect the battery cables with me..after disconnecting the cables I needed to borrow a socket to loosen the battery hold down bolt..After disconnecting 2 battery cables and loosing the hold down bolt..I was able to pull the battery out and replaced it without any problems... In the past I have brought cars to have batteries replaced there without a problem.. The website also says they install batteries if purchased there..I felt laziness on their part since it was not hard to replace the battery. I will from now on seek a different auto parts store if I need to purchase parts .. Thanks for lack of Customer Service!!!

Nov 03, 2024 · Matt Soukal

Absolutely outstanding service every time I go in! Not a huge car person and they are more than willing to lend a helping hand.

Oct 07, 2024 · tim lascala

Mike the manager great service and great hospitality thank you guys

Feb 06, 2025 · Jose Ramirez

Mike, the GM was extremely helpful and informative. I bought a part from Amazon that did not fit and thought I would stop by here to see if they would happen to have the part in stock. They didn't have the part in stock but he found a solution for me that would work and they did have in stock. Amazing customer service

Mar 14, 2025 · Matt Prather

I called and Mike found the correct battery for my vehicle, said he’d install it for free. Bought it, he installed it and the whole thing took maybe 15 minutes! Great service and you won’t find a nicer guy in Mike, the GM of this store. Cars aren’t my gig, but Mike treated me with respect and I couldn’t be happier!

Mar 06, 2025 · Mark A. Couch

I went in to get some new wiper blades and look for a few other items. The staff was very helpful and extremely knowledgeable. I was able to get what I needed and get out.

Mar 01, 2025 · Brian Morrissey