Advance Auto Parts

I went in to pick up an online order. The young man who assisted me brought the parts to my vehicle. I asked him if those were the correct parts because all the boxes looked the same. He replied: Yeah, they should be. I told him I needed to be sure because I had to drive a long way to my mechanic. He went back inside & checked in the system what matched my receipt & sent me on my way. Just for me to arrive to my mechanic(over an hour away) & my mechanic opened the boxes to discover I was given old, used rotors in a box that was taped as if they were new. I had to call the guy & tell him about the problem & I had to drive to another advance (15 minutes away, delaying my repairs being done)to swap out the old rotors for the new ones I purchased for online pickup. This location can use better customer service, GREET EVERY CUSTOMER, not look & act as if the customer is a problem for them & oh yeah, GIVE THE CUSTOMER THE NEW, CORRECT PARTS THEY PAY FOR! Not to mention another occasion I called this location to check for a part over the phone(which they had in stock) so I explained to the guy that I had a TRANSACTION # from another store to swap out that part for the warranty. I told him I would send my son to pick up the part. When my son got to the store, Chris(the manager)& the guy who I spoke to over the phone wouldn’t give my son the parts. Gave my son a hard time & didnt use the transaction # from the store I purchased the parts from. There’s a very unwelcoming spirit I get at this location whenever I shop here. I only go here because it’s closer to me & they were the only store who had parts for my online purchase at this time. After all this, I probably would never come back. I think this would make them happy too. They don’t like servicing me anyway. That’s how they make me feel at this location.

Jun 11, 2023 · Sheila Mcknight

My "simple brake pad change" turned into multiple trips to this lovely location for a whole new passenger caliber and brake bleed. Thanks to the young men working, it was a fun and easy experience. Buy your car parts here and not on Amazon.

Aug 10, 2023 · Carley Obarr

I would like to commend the store manager, Mike,at the east Ogden avenue store for his excellent service, going above and beyond for my problem tonight. First of all, it was raining and second of all, I had no windshield wipers. I had purchased a set of wipers from Advance several days ago, but couldn't figure out how to install them. Tonight, I was doing my part time gig delivering pizzas and, of course, it started to rain. I turned my wipers on and all that came up was the arm for the wiper on the driver's side. I forgot I had removed the original wiper and when I couldn't get the new one on, I said a few curse words and left it as is. So tonight, Valentines Day, on one of the busiest nights for pizzas, it started to rain.I panicked when my wipers didn't work and drove about 5 miles with no wipers. It was hairy and scary. I was able to make it to Advance and went into the store. Fortunately, Mike was working. I apologized because of the weather and asked him if he could help. Without batting an eye, he said sure and came out with me into the rain. He expertly attached the wiper, and said "do you have the wiper for the other side" and proceeded to attach that one even though it was still raining. THAT, my friends, is SERVICE. I hope Mike is rewarded by the company for his distinguished service.

Feb 16, 2023 · Robert Spicer

Super nice service. The young man not only helped me pick the right wiper blades for my 18 year old car, he also very kindly put them on for me. I know lots of auto places install wipers for you, but this young man (sorry, I don't recall his name) went out of his way to be polite and helpful.

May 18, 2021 · Vicki Wilson

I just stopped at Advance Auto parts to pick up new wiper blades. The cashier had short gray hair and glasses and was very respectful, friendly, and helpful. The worker was even nice enough to put on my wiper blades onto my car! Amazing work ethics!

Feb 15, 2021 · Noah Corona