All Star 24 HR Towing LLC

Very poor customer service. My brother got in an accident. The police had called a tow company before my brother got a hold of my insurance company for a tow. The guy was rude pointed to his truck and said call this number to pay. I told him I’m not paying anything I’m on the phone with my tow company that would be paid for, before I could sign and finish my call with the insurance and before talking to his “manager” some lady. They had already hooked up my brothers car and said there would be a hook up fee. They wanted to tow it from redwood hwy to my house off of cloverlawn for $650. I told them they weren’t legally allowed to hook up to my car without my permission. Super rude and told me I was in the wrong. And told it anyways.

Sep 12, 2024 · Baileigh Feetham

Thanks so much! Ray and Michelle You are my All Stars for the help you gave when I needed you.

Oct 30, 2024 · Stephen Rene

I had a wonderful experience with them, they got my car towed in a very reasonable amount of time , the guy who did the tow was super sweet and answered all questions I had.. even jumped my car for me to get it to start... was super patient through the whole thing, would go through them again.

Feb 11, 2023 · Kaitlin Gledhill

My sister in law was in a wreck and was taken to the hospital. Officers called this towing company to get the car. When we went to see about the car the owner was rude. We asked if we could get some personal belongings out of the car. She said no. Then was mocking us about her taking the money out of the car. Second time same thing was met very rudly. She had said if we brought money down she would let us get belongings out of the car. She said she would get what she wants for my sister in law. Then tried to bully us. After I stated wjat laws and rights were she called the cops and wouldn't let us back on the property. Very poor customer service. I demanded nothing. She tried to pay you like agreed and then you changed it when we got there. I said 2 sentences to you besides there was no reason to be rude. First you told me 850 on the phone the day after it was towed. Then your husband said 650. Insurance never pays to tow. They pay it back. And we were charged for clean up even though I had to go pick up car parts and personal belongings and glass everywhere. The lady with the truck is right crooks!!

Mar 26, 2021 · Leah Trevino

They towed my truck after giving me a citation before they were supposed to. Wrote citation on a Monday to move or will be towed. Say it was May 1,2022 @ 2300hrs. They were giving me until0 Friday to move it or lose. But they towed it on Wednesday instead. I was explained that it was a mistake for citation to be on my Truck this is why they towed it. My problem is that they had 2 day's to fix that ticket Before they towed it and Did nothing to remove it. So why am I being charged $410.00 to a 1 day tow? They should have never towed it !!! I lost my Dodge ram 4x4 1500 5.2ltr. truck with an 8 in lift in it because of their mistake. I'm not very happy with them.

Jul 01, 2022 · Laurie Momney