Arlington Collision Center

A few weeks ago someone backed into my 4 month old SUV and caused cosmetic damage. The other party’s insurance told me to go to Arlington Collision Center for an estimate. I did and was met with Martin. He looked over the car and saw a spot I completely missed. I explained I wanted that fixed a long with another spot that someone banged their shopping cart into. So I got 2 estimates. The last week and a half they had the car and got the repairs done. During the time my baby was there I got alerts on the app that my powertrain had an issue. I freaked out and took the short drive to ACC. I saw Martin and explained what happened and I just wanted to make sure the car started and there were no issues (the 2024 have engine issues). Martin saw my concern and we walked to the truck and it started up and the only lights on the dash was cause the bumpers were removed. Today I get the call that my baby was ready to be picked up. I went to pick her up and I saw some marks on the bumper but when I asked for someone to look at it, it was dried up compound and they took care of it real quick. Overall, this business and their employees are great. I was hesitant because of horror stories from different businesses. Not to mention my dad was an auto body tech for decades so I’ve heard his stories. I highly recommend ACC! I don’t want to be back (no one does) but if I had to, I would be back in a heartbeat.

Sep 19, 2024 · Wilson Roa

Flix thank you times a million. He fixed my Tesla within 6 weeks and gave me updates any time I called. It looks brand new!

Dec 21, 2024 · Keitura Tadjukem

I brought my car to this shop on January 7th for an estimate to repair a driver’s side mirror that was destroyed by a hit and run. Next, I called the shop back and was told it would likely be the following week, and that the mirror housing parts would have to be painted. The following week, no one had called me, and on January 15th I called for a status. None was provided by the receptionist. I called again January 22nd, and I was told they are still waiting to paint the parts. Meanwhile, I am driving a car with no driver side mirror. Later that week, I did receive a call from the receptionist to drop it off, and I drove to the shop on January 23rd. She said, “you can leave it on the 20th.” I said: that was three days ago. How come no one called me then? Another person told me the parts were still not painted. 2 weeks and almost no movement on a fairly small repair. Still, another week went by until the receptionist called me to bring it Monday. I dropped of the car Monday, and was called by the receptionist who said it should be ready tomorrow – Tuesday, January 28th. No one called me on Tuesday, the 28th, so I walked to the shop around 5 pm to pick it up and was told to take a seat. After about 15 minutes, I was told me there was an issue with an electrical part that did not fit, and it would take more time. I said, ok, well, I will take it home tonight, and bring it back Thursday, since I must use it Wednesday. The receptionist asked if I would pay for it now, I said its not done, I pay when its done. She said ok. Then the guy who was supposed to manage this repair confronted me in an antagonistic tone and said: “the car does not leave the shop until you pay the deductible.” I replied but the job is not finished. I already told you I need the car Wednesday, and if its not done I will just bring it back on Thursday. Then he said in a threatening tone: “You can either leave it here and we will let you know when it’s done or pay for it now before you take it.” I asked him why is that the case? I already said I am bringing it back. He then accused me of – his exact words: “Because you might not bring it back!” To which I said: “Why would I do that? I need to get my car repaired. I already said I am bringing it back. I paid, I brought the car back on Thursday, and it was finally completed. Lastly, on February 3rd, I contacted my insurance company, and learned their portion was not paid yet – still pending completion of the work. So, it was clear to me, this guy was not concerned about that, only that I had to pay before the work was completed. Quite horrible customer service, and un-called for behavior. There was no reason to become confrontational, accusatory, make ultimatums, and impugning my integrity, by accusing me of not wanting to pay. As a customer, I am really in disbelief after waiting this long to get my car repaired, and saying nothing about how much time was wasted, driving a car with no mirror, to be talked to in an a disrespectful, insolent, and threatening manner. I don't think I am using this shop if I need another repair.

Feb 09, 2025 · Harold K

The work itself seems fine, but when we finally received the car, the radio station was changed to a Christian channel and there was a children's toy in the back door. We don't have children. We think they were driving our car. They told me to keep calling if I wanted an update or had questions, when I did, a man on the phone was VERY rude to me. The estimate we were given was 2 or 3 weeks, took more than 8 weeks to get it back. They pushed it back the day before pickup 6 times. Would've picked another place if they gave us an 8+ week estimate. Out -2k in rental car costs because of all this. Don't take your car here.

Jul 07, 2024 · T W

Best auto shop place in the area. Alann H. was professional and so helpful. Even when I ran late he was able to fit my car in. Called me with updates. Came out to be exactly what they estimated. When I got my car they also cleaned it on the inside, even the back which was a hot mess! These guys are the best. Can’t say enough good things.

Dec 08, 2022 · Olha Vandergriff

Professional and courteous staff. Great workmanship. Delivered the job as promised. Four photos showed the damage and one photo showing the job after ACC were done with it. Like new. After an accident, you don't want any more issues or aggravation so it was nice that this process went smoothly. Thanks, ACC

Mar 11, 2025 · Marlene Wong

I had the worst experience in my auto repair life at this place. Cannot recommend them at all. The car took 2-3 weeks longer to repair because the part was never ordered and ultimately the part was never needed for the repair. I was updated repeatedly that the car would be ready on a set date. When I called the day it was supposed to be ready, the manager called me back to explain they essentially forgot about the car. The part was never ordered. He was "sorry" and wanted to make it right. But instead of offering to pay my rental car bill for the extra weeks my car would be in the shop because of their incompetence - his definition of "making it right" was to work to finish the car in just a few more weeks. When I finally picked up my car - the interior was filthy. The manager cleaned it while I waited around. There is still a missing protective film that was supposed to be installed in a few days (which never happened) and my skid plate fell off a few days later. The manager was nice. But clearly they don't have the processes and procedures in place to provide a quality product. And this repair cost me hundreds of dollars more out of my pocket because they didn't do their job

Mar 04, 2025 · James Richardson

Terrible experience. My car has been here now for five weeks. It’s sat for several days. When you call for updates Martin and the Manager respond with annoyance. Zero customer customer, never apologetic or understanding. I mentioned my car has been sitting for two weeks and the manager admitted that cars do unfortunately sit around for days because they have so many cars needing repaired. Then he boldly told me to consider adding the rental car option on my insurance. No, how about you fix my car and return it to me on the timeline which you stated??? Stop accepting cars to fix if you’re overwhelmed and backed up OR be upfront with how long the repairs will actually take so the customer can plan accordingly or use another shop. Take your car elsewhere unless you want to keep calling week after week only to be told “maybe next week”.

Mar 12, 2025 · Maria Modamwen