Audi Fremont Service Center

Peter was very attentive and explained everything in detail. He didn’t push any unnecessary services and proactively checked all recalls for my vehicle, clearly explaining which ones were covered and which required out-of-pocket payment. He also made sure to seek my opinion and let me make my own decisions about the services. This is exactly the kind of service I appreciate!

Feb 13, 2025 · Dayu Yang

Most consultants that I work with here at Fremont audi service are friendly and professional. I have had a few unpleasant experiences with Frank Santos, and he is terrible at customer service. He doesn't listen to customers' concern and and his answers are abrupt and show no real concerns for customer satisfaction. I'll be happy with any consultants but Frank Santos for my next service visit.

Feb 15, 2025 · M LeeRo

I am completely satisfied with the services. And special thanks to ‘Peter Clark’ for helping me in getting it done. It was very quick and satisfactory service that i received. The best Audi service center I ever went to. Thank you 🙏

Feb 01, 2025 · Shivam Malik

I had a terrible experience at this Audi service center. I brought my car in on August 14th because the check engine light was on. They diagnosed a leak in the water pump and some damage in the turbo vacuum line. The service advisor said it would take 3-5 days to fix it once they had the parts. However, they kept giving me excuses and delaying the service week after week. First, they said it was a bigger job than they expected. Then, they said all their lead technicians were out on training, and my technician had to step in as the foreman. It’s been four weeks now, and the work is still not done. There’s no end in sight. Throughout this whole ordeal, the service advisor never reached out to me once to let me know about any delays. I had to ask him for an update myself. On top of that, they didn’t have any loaner cars available, even though their website said they did. They sent me to the Enterprise nearby, but they only cover $50 per day for the rental car and I had to pay the part above that amount. They did offer to cover the extra costs and swap me out into a different car two weeks after I sent my car in for service, but that only happened after I expressed my frustration.

Sep 12, 2024 · Qiaoyu Zhang

This time I went in for an Audi MMI recall on my S3. I was immediately greeted and treated well by the staff there. Here's my thoughts: My experience of Audi Fremont has been consistently exceptional and memorable. Every time I have gone there... the staff from the service managers to the cashiers have been courteous, professional and incredibly friendly. I have thoroughly enjoyed my time there and they have answered all my questions and always been generous in their loaner vehicles. Last two times, I was able to drive a 2019 Audi Q5 with less than 100 miles on the odometer, and recently I was able to experience a 2019 Audi A7. Both rides were wonderful and exceptional (as expected with Audi's) but just made me want to consider a future Audi one day. Thank you for making car ownership and maintenance a painless and fun process! Update: 12/3/2019 - Had my s3 in for its scheduled service and once again David De La Torre and the Audi team were fantastic from those service garage people who took my car to David & those at the service / billing desk... every person that I was privileged to work with was courteous, communicative and incredibly helpful. This time I got a 2020 Audi Q5 with 13 miles on the odometer to drive around. I drove it for a short while thinking i'd have to leave my car till later but ended up coming back after a few hours and my car was ready soon after. Excellent service and excellent personnel. You all at Audi Fremont are the MVPs! Update: 9/21/2020 - I recently had to drop off my Audi for a climate control issue and while I was there, Frank Santos the service manager was able to help answer and meet my issues. I have enjoyed this dealership’s quality of service esp. their service department over the past few years and this time was no different. They provided a loaner (cozy A4) and were highly communicative of what they were doing to my car. I was unable to come in on the day of pick-up (Saturday) due to a busy weekend and Frank told me it’s fine to come in on Monday. I have enjoyed also the wonderful assistance of the Lady working at the payment / cashiers desk and this place always makes me fee like an appreciated customer. Highly recommend!!

Sep 21, 2020 · Helicon Kuan