AutoZone Auto Parts

I came here after some temporary makeshift fix that a neighbor helped me with. I knew I needed a permanent fix for my positive battery terminal. Most of the employees were less than helpful, but that's when Nate came in CLUTCH. I specifically described to him what my issue was, and even showed him photos and videos. He gave me two solutions and I bought two products to implement them. I came outside (it was raining a bit, and it was already like 5:30pm) and while trying to fix it myself, realized that my tools weren't enough for the quick and short job. Came back in, but Nate was busy so another employee gave me a tool. Came back in a 2nd time to ask for the same tool in a different size (Nate was still busy), came in a third time and thankfully, this time around, Nate was available. I told him what I was trying to do, he quickly grabbed his tools, came outside with me and another employee that was shadowing him, and helped me take care of the issue in 5 minutes. They both went back inside. I tried turning on my car so I could go home already, but the car wasn't turning on properly, asked him for help A THIRD TIME, and he gladly came outside and helped me figure out the whole issue. All of this, Nate did, with a positive, friendly attitude and a desire to help. I can, for the most part, fix minor things in my car, but this time around, Nate was a true life saver. Grateful for prime customer service such as the one Nate provided this time around. 100/10 to this store thanks to Nate.

Feb 13, 2025 · Alejandro Foucault Monterrey

Unfortunately lied to this morning about a return system being down in the Pasadena store. I went to the temple city store today and it was confirmed they get a lot of Pasadena customers at their store because of this same situation. Please help the customer, we only want what is best for our cars.

Feb 05, 2025 · Hannah Martinez

If you need help with anything, from major parts to the smallest of accessories, ask Nate. He's very helpful, very knowledgeable, and well rounded, plus he knows the store well.

Feb 05, 2025 · Emmanuel Fuentes

Lewis Michael assisted me with purchasing and installing a new battery, and his excellent customer service made the entire process smooth and stress-free. His professionalism, knowledge, and willingness to go the extra mile were greatly appreciated. I would be happy to work with Lewis again in the future, and I wanted to ensure his efforts did not go unnoticed. Thank you for having such a great team member at your store!

Aug 28, 2024 · Andrew Suarez

Brenda wouldn’t adhear to the California legal code even as an employee told me that I had 90 days to return the item if it didn’t work. If a store has no posted policy, California law provides that in most cases, as long as you have your receipt, you are entitled to full refund or equal exchange within 7 days of purchase. (Cal. Civil Code § 1723.) I recorded the whole interaction and will be suing for damages in court

Oct 16, 2024 · Tristin Bashmore