AutoZone Auto Parts

stopped in here earlier this evening asking for some help with getting some fender liner clips or even some kind of tape to help temporarily fix a part of mine that started to come off my vehicle due to running over something on the freeway that halfway tore i off. I had a very long drive home ahead of me and was just in the area for the day visiting my grandmother but just needed some help to fix it enough to get home safely/ without worrying about the entire thing coming off while driving. AutoZone employees are usually very helpful and happy to assist with all of my car questions and concerns, but unfortunately this time was so different. When I asked about the clips and tape and explained my situation, the man working said he hates when people come in asking for things like this and he isn’t a dealership or auto repair shop and he’s sick of people coming in needing help. He was very angry and annoyed and continued to talk about how he’s so glad he’s retiring soon and won’t have to deal with people like me. I’ve never experienced such poor customer service in my life. It takes no time at all to just be a nice person and help share some knowledge and help me find a product to fix my issue. At the very least, even if he didn’t know how to help, he could have given an apology for not knowing how to help and sent me on my way with kindness. I wasn’t asking for him to fix anthing, I just asked about fender clips or some kind of tape and he was very angry and triggered by my questions. I Guess since he’s retiring soon he’s already checked out & doesn’t really care to work and help a customer out anymore. Might as well just retire now…Shame on you AutoZone, I’ve never been so disappointed. Luckily I was able to make it to another location and they helped me out with a quick temporary fix 10 minutes before they closed with a smile on their face & wished me safe travels ( how customer service should always be!)

Jan 03, 2025 · Courtney Sharp

Kirk was awesome! He walked me through the battery parts I needed and then even installed it for me for no additional charge. Great customer service!

Sep 19, 2024 · Michelle Hua

The employees at this store are absolutely wonderful! They are very friendly and helpful. Each visit, I'm greeted with a smile and ask if I need help. Being woman and a recent widow now having to deal with fixing car stuff the staff not only gave me good recommendations they also helped me to understand how/why a part works which is a blessing. The camaraderie with the staff was fun especially with Grandpa, I felt right at home.

Aug 20, 2024 · Georgia Thompson

This has to be one of my lest favorite places. As someone who’s novice when it comes to cars, I wish staff was more helpful and friendly. I came in and not once did any one greet me or even bother to ask if I needed help. Even when it came to check out. I stood in line waiting for someone. I had to use the self check out. Don’t bother coming here. These guys obviously hate their job and they hate helping customers even more.

Nov 25, 2024 · Rosemary Sierra

Kirk at his assistance was absolutely wonderful & amazingly informative upon details to where battery corrosion can lead, being new battery wires at cost that would be repair which Kirk's phenomenal expertise delivers awareness on maintenance onto saving your expenses, even the courtesy of ensuring clean terminals was a wonder. Great service always at this AutoZone

Nov 22, 2024 · Mike Dinh