AutoZone Auto Parts

The security guard wasn't securing anything but was on his phone the whole time. The cashier didn't listen at first however later decided to run the diagnosis as I initially asked of him. Service could have been better.

Jan 12, 2025 · Latoya Kendall

Do not go to this Auto zone!!! I repeat do not go!! These individuals need customer service training.. they treat you with no respect I went for batteries and they gave me the wrong one went back because it wasn’t working and they basically blew me off and told me To figure it out myself after spending nearly $300 I asked the guy outside to help me install and he said $150 to just put a battery those guys are rip offs and just want your money .. the battery was heavy for me to carry and the manager said ma”m in a Jamaican accent and said you gotta carry it yourself with no respect !! I left crying .. bc why would I deserve this type of treatment after spending my hard earned $…

Jan 26, 2025 · Karina

This place has poor customer service inside. When you call, they put you on hold for more than 10 minutes and never come back to answer your call. The staff is rude there except the security guard. The good thing about this place is, they have mechanics on site to help you with your car but for a price, as anything else!! Gave it 3 stars for convenience and mechanics on site. Other than that, I would have gave it 2 stars, just for locality of this store.

Oct 05, 2024 · Liza Gonzalez

In haven’t been to a more un organized autozone I’ve ever been to , from the manager down to the associates total caos. Very rude & unprofessional too.. saved you’re time go to the one in Boston rd by mt vernon… 😥 oooh i forgot about the 50 mechanics outside the store driving you crazy…

Sep 12, 2023 · happiness is a journee

It is clear there is no customer service training in the auto zone franchise. For years I have shopped at the north avenue location in New rochelle. I called the store searching for a part, the gentleman who answered did not want to help. First he told me they don't carry the tpms sensors, then he told me they don't order the part and finally told me he couldn't find it at another store. They don't have it, all lies because I drove to the gun hill rd store and they had it. He apparently did not want my business.

Sep 17, 2024 · Melvin Cabezal