AutoZone Auto Parts

This place is as good as the location it's at. If you need something quick for your car try here at your own risk. They will not help because the store actually needs help. No one available to help look for a part and don't even ask about installing anything. Employees are on their phones the whole time or hiding in the back of the store. If I had the energy I would file something with the Better Business Beurou but 2025 just started and I am choosing to walk away and not look back. You should do the same

Feb 01, 2025 · Ken Otisi

I would give this store a zero star rating if I could. The unprofessional that was displayed here around 5p.m is unacceptable. Even before arriving there, when I called to follow up on my order the employee who answered rudely put me on hold without asking and then comes back on the line having a whole conversation with someone else. Now that I’m in the store to pickup my order no one cared to help. The mirror that I ordered in that store yesterday on 9/13/2024 with the assistance of another employee who put my car information in the computer and ORDERED THE WRONG MIRROR. I paid $12 for the shipping fee to have that mirror delivered today and I wanted to know was there anyway they could’ve accommodated to the cost of the shipping fee since I’m willing to do an exchange for the right mirror and the employee who I asked said I’ll have to ask the manager and when I asked for the manager he said he’s in Burger King on break and be back in five minutes so I stepped outside to wait since I became annoyed with the overall service. I’ve waited the five minutes and came back inside and asked has the manager returned? So one of the employees went to go get the “manager” whose name is Jimmy( mind you Jimmy was there originally when I picked up the mirror and came back inside and said this mirror doesn’t appear to be the right one ). Jimmy comes out from the back and greets me “what’s up” with attitude and when I went to correct him on his unprofessional approach, instead of rectifying the situation, he proceeds to further be unprofessional. Stating he doesn’t care if I make a complaint and it’s me who came in with a bad day and I’m like no all of your employees including you is unprofessional. I’m trying to explain to him I’m annoyed because his employee yesterday ordered the wrong mirror and when I come here to even pick up my mirror you got your employees standing around talking about smoking weed and what not. That’s a place of business that’s being run by unprofessional children. To top it off the security guard stands up to approach me after I start voicing the unprofessional behavior and tells me he’s standing up to protect the employees. I told all of them y’all have to be careful how y'all handle people because you don’t know who someone knows and how they’ll react and the security guard replies “bring whoever, I’ll show you”. Like what? Sir you’re not about that life and I told him they’ll get rid of him first as a company. The whole crew besides one employee who finalized my refund was unprofessional. Regional Martinez needs to correct her store here!

Sep 14, 2024 · Zanebia Walker

The place supposed to open at 7 o’clock it is 7:10 and it’s not open and they still waiting for the manager to get in to open up the doors to the customers

Nov 08, 2024 · M Galindez

I had an excellent experience at Autozone thanks to Diallo. He was incredibly knowledgeable and went above and beyond to help me find the parts I needed. His friendly and professional demeanor made the whole process smooth and stress-free. I highly recommend asking for Diallo if you need assistance at Autozone!

Jan 30, 2025 · Erica Cole

I had a great experience with Mr.Diallo. He was amazing help. He was incredibly helpful and knowledgeable. I would highly recommend that if you stop by this auto zone ask for Mr.Diallo.

Dec 09, 2024 · sean wallace