B & M Custom Transmissions

I was referred to Bryan by another shop that did an awesome job with my truck. I went in to get some leaks sealed on my transmission. From my elobservation, Bryan is a man who speaks his mind. He does not sugar coat anything and is very blunt which I can see why some people felt some type of way in the comments. I went in early in the morning and I ended up speaking with him for a couple of hours before we decided on a plan for my truck. In that conversation I was able to see how much love and passion Bryan has with his work and the knowledgeable as well as the crazy stories he had to share. Bryan was quick to find solutions to any problems that came up. I went in a few days before thanks giving thinking my truck would be in for a few days. I’ll tell u this, Bryan had my truck ready the very next day. He went out of his way to replace bolts, hoses, and cables that were old and worn out he even fix a couple of things he didn’t have to but he did. I will continue to come for future work. I’d encourage you to meet the man in person and not pass judgement by a simple phone call interaction. He answered the phone the same way he did to everyone here and I didn’t make it about me getting my feelings hurt. Once i was in the shop we were both laughing and talking about the love for trucks and family. Thanks for taking the time to help me out Bryan and for being transparent. God bless brotha

Dec 26, 2024 · Elvis Nunez

I called to get a quote on a rebuild. A guy answered and I gave him the details of my vehicle, his reply was "what kind of transmission is it?" I said " idk" he responded with " idk either..." I was dumbfounded with his rudeness when other establishments would ask for my VIN and took the time to look it up. Normally, the vast majority of people don't know the transmission product number or even where to find it. If answering the phone is such an inconvenience maybe get a receptionist or someone that can "tolerate" customers questions...

Aug 05, 2024 · Michael Jones

I called this business this morning to get some information about a transmission and the guy who answered the phone was beyond rude. I said, "hello, good morning. How are you?". Dude said, "I'm busy". Rude as hell. Then had the nerver to call my phone back. I told him I would not be needing his services. He said, "I don't want to work for you anyway." B&M, that's how you run a business? Missing out on 3k plus jobs. Get a receptionist if you can't handle calls. One can only imagine how much they've lost out on disrespecting and being rude to customers.

Apr 01, 2024 · Kevin Schrubb Jr.

Great place honest guy excellent work highly recommend him if you have a domestic model transmission that needs service or some updates

Jan 26, 2023 · jacob shepherd

Ive had 2 transmissions repaird by brian, one was a th350 which i have not tried yet due to the engine still being worked on, and the other was for my 02 tahoe, which i can say drives and shifts flawlessly. Both transmissions were repaired super quick within 1-2days. I can tell you from personal experience that they dont make good honest old school mechanics like brian anymore. Im assuming people whose reviews say that hes rude is due to him not sugar coating what can or cant be done. From me to my family members whove i taken to the shop with me have had nothing but good things to say about brian. I will definitely bring any future projects here as well as reccommend any one looking for a specialist. Thank you my friend.

Oct 11, 2023 · Andrew Boyer