Batteries Plus

I called Batteries plus as I was having problems with charging my cell phone and keeping a charge. The gentleman on the phone was very helpful as I explained the issues in detail, he told me to bring it in so they could take a look and he was confident they could help me. When I got to the store, Tracy the store manager and technician was able to check the battery which was fine, but the charging port needed to be replaced. She gave me a quote and did have the part in the store. She said she would have the phone repaired in 4 hours or less. My phone was ready for pick up in less than 3 hours!! I am so happy with Tracy and the other two employees. The staff is very knowledgeable, kind, and they welcome you in as you enter the door!! I highly recommend Batteries + Bulbs. They won't disappoint you, it's hard to find a store with such a wonderful Customer Service.

Feb 06, 2025 · Lori Stellick

I wouldn’t recommend THIS STORE!! Very unprofessional called a few days ago to make sure my battery was in warranty. I was told I still had 4 days left on the warranty. Iv been outta of town for the last 8months. When I arrived I wasn’t even greeted. My battery was taken from me to be hooked up to a volt meter then a battery tester I assume. Non of this was relayed to me and very unprofessional. After the employee fiddled around with the positive negative clips putting gouges in my battery terminals.(don’t think she hooked it up properly) I was told my battery was too low voltage to be warrantied!?!? I started to question this policy because I was never told this at the point of purchase. The employee then called the “manager” and she told me that they won’t warranty any batteries under 10v. Never was I told this at purchase. I then asked who I needed to talk to get this resolved and she said it’s me I’m the owner, so unprofessional. As if there’s no cooperate office or franchise lady, it all starts and ends with you…. This owner already had it in her mind that she wasn’t gonna warranty the battery before I had shown up (hr drive one way). I had heard the employee say with an attitude that my battery only had one day of warranty left. Who cares, it is still in warranty…. When I questioned the owner over the phone that the employee was holding over this bogus policy. she said I was abusing her employee and refusing to leave and that she was gonna call the cops. I couldn’t believe the wokeness. Bad business all around!!! Never will I buy from this store or battery plus again!

Aug 07, 2024 · Jullian Labarre

Some reviews about this company are not good but they were awesome! Thank you to Melissa and Tracey who took great care of my son who's going to school in La Crosse and had a battery problem. After running a diagnostic, nothing showed up, they replaced his battery free of charge answered all of mine and his questions. Awesome customer service, go here if you want to be taken care of! Thank-you for all you did for my family.

Nov 20, 2024 · David Olson

Jake repaired the front screen of my iPhone—EXCELLENT customer service: timely, professional, anticipated my questions, friendly, and kind. Thank you so much. I will definitely return here if their services are needed.

Jan 12, 2025 · Christine Lee

Excellent customer service! I would recommend checking them out if you have any battery needs.

Feb 20, 2025 · Bart Pedretti