Big O Tires

I have been treated courteously there every time. That is quite important as our town grows into a city. I could buy tires anywhere but I want the experience of being a valued customer. I’ve bought tires for multiple vehicles there and some light alignment and brake work. I even asked them to reprint a receipt with my “married” name, no eye rolls, just respect. Thank you big o, and love the heavy metal music blaring out of the bays!

Jan 07, 2025 · Aurora Barber

I have bought several sets of tires from this Big O location over the years and every time has been a great experience. The staff is very polite and helpful. My truck is always in and out in no time. Would definitely recommend this tire shop!

Feb 15, 2025 · Graham Gerrard

Purchased $1800 tires for my son’s 4Runner, and after he left the shop, he noticed a noise with every rotation of the rear tire that wasn’t there when we dropped it off. When he went in to have the lugs torqued, he mentioned it to them, but neither he nor they had time to deal with it at that moment, so they said to bring it back in when he could. Well, 3 months later the noise was still there and we finally brought it back in to be looked at. The manager went out and used a crowbar to wrench at it and told us to drive it and let him know if it wasn’t fixed. Well, it was undrivable after that, and Big O diagnosed it as a cracked rotor. Unable to get it back to Missoula so my husband could fix it, we had Big O do the work, which they were able to do for us that day. After getting home and talking to my husband about what had happened, we called to inquire how this ended up be a fault and financial responsibility of ours. After a few phone calls and a solution informally made with the manager, we were ghosted for a month. I then wrote a 1-star review, and was met with very rude interactions online with the owner where he posted my full name on the review without consent, claimed I was trying to extort money from the company, and very rudely mocked us about our experience. I had to reach out multiple times on various platforms, contact the BBB, and seek legal counsel to finally get this resolved. Archie was finally the one that was able to smooth things over, and talk reasonably with us to find a solution; which is all we wanted from the start. So this is my updated review with 2-stars rather than 1-star review. *Make sure to check out the Yelp! Reviews as well, as they are not great.

Feb 05, 2025 · Hockey Mom

I just dropped off my original chrome wheels from my '95 Mitsubishi 3000gt VR-4 to get a new set of tires mounted on them. In order to balance the tires they needed to remove the Mitsubishi center caps to mount the rims. They broke all 4 caps. I was incredibly upset that they had broken all four without calling to get my opinion on it, since these are very rare and cost about $60 a piece when you can even find one. After posting my initial one star review, Archie called me and apologized that they had broken the caps. We chatted a bit about it and I explained that I was mostly upset with the lack of care shown to my wheels. He offered to refund the fee I had paid to get the tires mounted and balanced. In my opinion this was the respectable thing to do, and really the only thing the tire shop could do to show me that they cared. I appreciate the gesture, and the money they refunded will be going straight back into locating and buying any of these caps I can find to get my wheels looking good again.

Jul 14, 2024 · Erik Myers

We were in Bozeman for a hockey tournament on 1/4/2025 when we discovered leaving the rink that we had a low tire. After putting air in it and it again going low, we knew we had a problem. We originally stopped at Firestone (first place we came to) and they said they couldn't even look at us until the next day. Drove down to Big O' Tires and they immediately got us in. They knew the pinch we were in to get back to the rink for another hockey game and worked speedy and diligently. We also got 2 new wiper blades there. We were so impressed with their timeliness, friendliness, affordability and would DEFINITELY recommend them! Wish we had one in Helena!! 5 Stars!

Jan 08, 2025 · Tara Wooten