Big Q Auto Repair

I'm not one to write reviews often, but I felt compelled to share my experience because the treatment I received at this place was exceptional. I also wanted to warn others to be cautious about where they take their vehicles for service. I initially visited this shop because my niece had been repeatedly ripped off by mechanics who outright lied to her. Wanting to help, I saw that this place was under new management and decided to give them a try. I called for a simple oil change, and little did I know that the person who answered the phone, Jason, would turn out to be someone I would personally trust to help my niece—or any woman—navigate car repairs. From the moment Jason introduced himself, I felt at ease. He patiently listened as I explained that I only needed an oil change. Not only did he assure me that they could take care of that, but he also mentioned they would perform a thorough check and document any other potential issues with the vehicle, which gave me peace of mind. When I brought the car in, I received a follow-up call from Jason, who not only confirmed that the oil change was done but also provided recommendations for other repairs. What really stood out was that he sent photos of the areas needing attention, along with clear pricing. Although the prices may not be the lowest in town, the quality of service is worth every penny. My niece wasn’t able to afford all the recommended repairs at the time, but here’s what impressed me the most: Jason and his team didn’t pressure us or make us feel uncomfortable about not moving forward with all the work. Instead, he thanked us for the opportunity to perform the oil change and reassured us that whenever my niece was ready, they’d be happy to assist her. In today’s world, it’s common to encounter mechanics who push you to spend money as if everyone’s walking around with unlimited cash. But at this shop, there was no pressure, no upselling—just genuine, honest service. It’s refreshing to find a place where you feel taken care of without being taken advantage of. I highly recommend this shop to anyone looking for honest, reliable service. You can trust that they’ll treat you with respect, no matter what your budget is. This is definitely a place worth visiting!

Oct 07, 2024 · Jason Moss

I brought my car in to Big Q auto a few weeks ago now and it was the first time I’ve ever had to bring her in. I’m in college and thousands of miles away from home so it was a nerve wracking experience to say the least. I had to leave a review because everyone at Big Q is so wonderful and they did an incredible job. From the moment I walked in they all made me feel so welcome and comfortable despite my anxiety. They did a great job with my car of course and I’m so thankful they got her up and running smooth as a whistle. Im even more grateful for the management team there and how honest and caring they are. I definitely wanna give a huge shout out to both Mike and Josh. My parents and I worked mostly with Josh and he was so so helpful and genuine. He was great with communication with me and my parents even though they’re out of state, he really made sure to help us understand the intricacies of what was going on with the car so we could always be in the know. I seriously couldn’t have asked for a better experience and sending a thousand thank yous to the Big Q team; I know the situation and my car gave them a bit of trouble but regardless, they did an incredible job and it means a lot. Will not take my car anywhere else, by far the most trustworthy and amazing car shop I’ve ever been to !

Aug 11, 2024 · Lindsey Lange

Brought my Van here I use daily for work had a small leak on a hose and gas leaking from my cracked fuel pump seal which Big Q fixed within a timely manner and got my Van back to me in good condition so that I can continue using my Van for work thank you for your service I highly recommend.

Nov 16, 2024 · JESSE SPANIER

Excellent quality service and staff. My check engine was on due to evap leak. Took my car in was ready I’m a couple of days they also fixed my radiator . Haven’t had issues with my car since I highly recommend these guys. The owner Richard and manager Mike are really nice and they kept their word. I am very pleased with their work and customer service care. I will definitely go with them for any future issues w my vehicle. 👍👍

Feb 24, 2024 · Cynthia HR

The fuel pump went out in my car and they were able to repair it day of and get me on my way. For that I'm extremely grateful. However, the work was sloppy. Upon replacement of the fuel pump, the gauge stopped working. I called about a partial refund but they said it was "a pre-existing issue". A week later I took it to another mechanic that fixed the issue. Poor install work where the wire used during the fuel pump install obstructed the fuel float. Confirming that it was not a "pre-existing issue", but rather the mechanic's fault. Additionally, there were grease stains on my console, a trim part was reinstalled incorrectly and a screw was stripped in the process. Only recommend if you're in a pinch.

Jul 22, 2024 · Robert Olsthoorn