Big Rig Truck and Trailer Repair,LLC

I was broke down near the top of the hill on Route 40 near Swannanoa. My intercooler to turbo boot came partially off going up the hill. I needed a clamp and my intercooler boot reconnected on one end. It literally took 15 minutes to do this job. This company charged me $850 for a 30 minute drive each way from their shop, reinstalling the hose and putting a $5 clamp on. That was highway robbery in my opinion. I wasn’t told the cost up front and had to pay by Zelle, which is irreversible. Be warned. Shame on them for taking advantage. I’d like to see a response justifying the cost.

Aug 19, 2024 · steve giano

The worst company I have seen in a long time, they are thieves, when I called them they told me they would charge 150 to go check what the problem was with my truck, they only lasted 20 minutes on site and left, I managed to get the part and the next day they came back to install it, the mechanic took 90 minutes changing the part and they sent me the invoice charging me for 5 hours of labor and I asked them why 5 hours if it had only been 3, one hour of diagnosis the day before and two hours the next day changing the part to which they responded NO, that they automatically charged 3 hours of labor for receiving the call and going to the site to look, $ 450, which seems disrespectful to me, they robbed me in my face, I definitely do not recommend that you hire this company, they are scammers.

Nov 23, 2024 · CESAR HERNANDEZ

We have brought our truck to him two times. This has been one of the most professional and wonderful experiences I have had in quite some time. This company is honest, quick and has a lot of integrity. You won't be sorry you chose them.

Apr 23, 2024 · Hayley Jones

RIP off artist if I've ever seen one!!! On May 21 me and my wife were preparing to leave the koa camp ground in Asheville and when I plugged the 7 way wire to the truck it started smoking and shooting fire and the wire melted. The camp store gave me a list of names and one call suggested I call big rig service and trailer repair. Man am I sorry I did, I told him over the phone what the problem was and he said it could be a couple of hours before arriving. We pulled the camper to the storage area .finally after more than 4 hrs he arrived. He had barely started when his daughters had me signing a repair contract .He looked up under the camper and removed some of the battery wires. He then told me he couldn't repair it. He knew I didn't have trailer brakes and I was going down the mountain. He said he couldn't do it. For 15 minutes of nothing he charged me $125.00 service call and $250.00 labor . He was in an awful big hurry to get somewhere else. He had no intention of repairing the camper, but just riding around and collecting money for nothing!!!!! Highway robbery at it's best, James i don't see how you sleep at night ripping people off like that!!!!!! We got down the mountain o.k, going 40mph. We just had real professionals fix the wiring and it was a ground wire that caused the problem. They fixed the problem, lubricated the slide showed us some tips on the awnings and made other repair suggestions and w ere their for over 2hrs and charged $475.00 and they actually did some work and repaired all the wiring issues! Shout out to Unique RV repair service in hickory, N.C. PLEASE don't use big rig truck service unless you like wasting your money!!!!!! Don't even deserve one star but I had to post.

Jun 03, 2023 · Ruby Whisnant

My truck broke down I was frustrated and upset I called around looking for shops that could help, nobody had the availability and to be honest nobody seemed interested. James picked up and off bay showed kindness and told me f I could make it to ext 59 he could look at my truck the next day. I called tow companies who wanted to charge me anywhere from $900-1125 to tow my rig 5.9 miles away. Even more frustrated ( I prayed to the good Lord above) James called back to check on me , when he realized that I was still in the same place, he came to me. He tried a few things to get me going to make it to the truckstop 5 miles away. He spent about two hours on the road with me to ensure that I made it which saved me a great deal of money for the tow., he ordered my parts. When my parts arrived the next day, he came and worked on my truck as promised, and I was on my way. I want to say that I read the reviews and was very leery. However, I am the type of person who honestly believes that every person experience people differently. I say all that to say that my experience may not be yours and vice versa.

Mar 27, 2023 · Lakeshia Michelle