Bill's Glass and Windshields (Grants Pass)

I went in to get a chip filled after waiting for them to get their product for the service for a week. I was told by a lady with long blonde hair that the chip had already been filled and that she could see burn marks, so they sent me away. I ended up retracing my steps and making sure my mechanic didn't do this, he assured me he did not. So I give them a call and let them know it indeed hadn't been filled. The lady, same one that looked at it, was super rude and condescending over the phone and in person, insisted that she was right, but then said I guess we can look at it tomorrow because they didn't have the product!! Poor customer service, rude and condescending. I will take my business elsewhere. Wish I could rate 0 stars!

Sep 29, 2022 · Kourtney Cochran

We ordered 4 screens which totaled 550$. Two of the screens they measured and dropped off were the wrong size. They were supposed to pick up the screens the following week to fix them and never showed up. After calling them they finally showed up the day after. The screens were okay after they fixed them, just a serious lack of communication is unprofessional.

Sep 25, 2023 · Erin Z Ziccardi

I recently had the misfortune of having a rock hit my windshield. I called Bill's and spoke to Sara. She was very clear and knowledgeable and arranged an appointment. I took it in and I couldn't believe the awesome service I received. The techs explained what they were going to do and provided updates during the replacement. While I waited, many folks came in for various reasons and each one was treated with professionalism and caring. In fact, because of Sara's and Angie's great customer service skills, several customers opted to have their work done at Bill's. Sara definitely should get a raise for her great relationship with customers. The best service ever. Thanks you!

Jul 05, 2019 · Gino Vingino

Bill's is currently replacing my home windows. Doug & Robert have been Awesome. They are professional, skilled, friendly & good with our pets. They have been very careful not to let the house pets out & pay careful attention to detail & communicate with us clearly. Could not ask for better. Also, the prices cannot be beat. Thanks for a fabulous job!

Jun 13, 2018 · Athena Holland

Way over priced for a simple window replacement. 20 min install cost 180. To top it all off they managed to fit the rear window in that they couldn't fit the first time. So I had to order another window, they did not install the new window and made the first window fit. This cost me an additional trip and a window that I have to resale because they couldn't get the window in the first time. I used to love going to bills as they were reliable. Seems as though time has made them lazy and expensive. Going to look for business elsewhere.

Oct 16, 2020 · Ean Etér