Bill & Wag's Inc

Literally towed a vehicle stating one of the reasons being the "condition of vehicle" when asked a worker showed me pictures of the vehicle and stated it was dirty and showed me a picture of leaves behind the tire. They also claimed it was parked incorrectly. But the picture showed it within the lines but slightly crooked. When questioned about this his responce was that I should contact the mobile home park owner. No! You were the one claiming these reasons as part of why it was towed, NOT the park owner. Ultimately he stated it was towed due to it not being registered. It was registered Non Operational. Being perfectly legal seeing how it was on private property. Then the sticker adhered to the vehicle prior to it being towed stated it would be towed after 8:30pm but they towed it about 8 hours prior to that around noon. It was towed on 1-20 but on 1-21 they had invoiced it for towing fee plus 2 days storage. Ummm yeah! The only reason I gave them two stars instead of one was because the woman working behind the desk was actually professional and polite. The paper work was fumbled and filled out incorrectly with incorrect information. The sticker adhered to the vehicle prior to being towed was unreadable. The guy in the picture stated he wasn't the one that towed it but some how had all the photos on his phone he had in his hands that he stated was company property and couldn't show us or allow us to get the photos of the vehicle.

Jan 21, 2025 · Michael Williams

I had a car that my name was on was taken here per Yucaipa Sheriff. DMV records had me as the person of liability for the vehicle but I didn’t get any notification regarding the car until they tried to go to Lein sale. I called 6 times trying to get information on the vehicle. Answers ranged from it being totaled to they need to go find it. I was told they would call me back twice, which that never happened. They were always polite but don’t know what they have. Called the day I was going to pick it up and was then told I need to get a release from the Sheriffs Department. They never mentioned that before. Got all that and came to get the car. The police report says a key was with the car. The company gave me the car with no key. They kept saying they didn’t have it. There were multiple keys all over and non had tags saying what car they went to. Very disorganized place. Now have to get a key made because they lost it. Very disorganized group. The only reason they are getting a star is because they were polite.

Jan 23, 2025 · James Schofield

Edit: after continuing to proceed with my civil case this company used my personal information to contact my father and his place of business to complain about me. This is unacceptable and a huge breach of data privacy laws not to meantion childish i am 30 years old and this company decided to cry to my dad like i was a misbehaving 10 year old. Predatory towing service my car towed out of albertsons parking lot 7 minutes after I parked. Spoke with albertsons manager says they started hooking my car up then knocked on the door asking for authorization which the night manager named Jennifer signed off on. Albertsons is refunding me but I will be filing a civil suit against this company. Predatory in every way and no posted signs on the Cyprus entrance that parking was not alloud even albertsons manager walked with me and agreed that the correct signage was missing

Nov 20, 2024 · David Loop

Jacob was great! I locked my car keys and my phone in my car in a Trader Joe's parking lot. His truck was parked next to mine and when he walked up, I asked if he could unlock my car door. He didn't have the equipment on hand so he left, got the equipment, and returned to help me out! He was incredibly kind and dedicated. He went above and beyond to help - I would 10/10 recommend Jacob at Bill and Wags

Nov 20, 2023 · Terra H.

My friends vehicle was impounded due to exp. Reg. She never received notification regarding a bill. She thought she had relinquished it to the tow company at time of impound, verbally. No additional instructions were given to her. A month later she received a call from a collection agency stating she owed $4000. We called them immediately and requested all documentation including how much was deducted from auction. We were denied the request because the dispatcher claimed she could not verify her identity with copies of the registration and her id. The dispatcher began screaming at us over the phone. We were never able to obtain these important docs from them.

Apr 02, 2023 · Shannon Thompson