Billion Express Lube

I used to like going to Jeep for the quick and easy oil changes/tire rotation. I was the first person in line and the oil change took almost 2 hours to complete. Being a female I also feel like they try to take advantage of you and upsell you on everything. They noted my air filters were dirty and will need attention when those were just changed not to long ago by my fiancé. They told me my battery was going bad and will need attention also. Stuff i just don't by from these people who just want money. I was shocked when I went to pay my bill and it was $141 for a oil change. I've never known oil to cost $20 a quart. Its absolutely ridiculous. I will never be going back there again.

Jan 15, 2025 · Alaina Dottino

I recently visited the Billion Motors Quick Lane Oil Change location and had an extremely disappointing experience. Despite being the 2nd car in line this morning at 7 am, I have now been here for 2 hours. The communication is terrible, and the service is slow. At one point after 1 hour I asked how it was going and was informed that the tech had to watch a YouTube video to learn how to check my Cabin Air filter!? I have a fairly common truck. There is absolutely nothing "express" about this place. I have had probably hundreds of oil changes over the years and zero have taken so long. I expected a quick and efficient oil change but was left frustrated and dissatisfied. BTW the oil change was for a diesel truck and they charge $250 dollars. I get inflation...but that is crazy!!

Jul 15, 2024 · Dave Broome

Went to the express lane that is walk ins on Saturdays to be told that they are doing appointment only due to high volume. When I got there, there were zero cars in or outside of the Service department and no vehicles being worked on. The person with the "8oclock" appointment didn't even show up to the appointment and I was there at 8:10 and met with a rude employee who said i should bring this up to his manager and went back inside. Horrible customer service and a joke of a department. Would not recommend anyone go here for a simple oil change unless you want to bring a cup of coffee, give it to their employees, and have it tossed in your face.

Jun 01, 2024 · C D

If I could give the "Express Lube" a negative star, I would. This place is absolutely a circus from the get-go. Came in on Monday morning, just before 11 a.m. to get an oil change, was in line for about 10 minutes before anyone came out to check me in. They only came out to check me in because I had to call the number to see what I was supposed to do. Was informed by the person checking me in that it would be about 2 hours. Well, that was a lie. I spent five hours there. I didn't cash out until almost 4 p.m. What an absolute joke. I spoke to the gentleman cashing me out about my displeasure and he told me he would let his manager know. I figured that would warrant some follow up from the manager. Nope. I sent an email requesting to speak to a manager about my terrible experience. Nope. Got the stupid generic follow up text asking how my experience was, and I again request to speak to a manager. Nothing. Finally called again today, and was shuffled around until I could speak to someone named Carl who is the manager for the service department. He was extremely less than helpful and extremely rude and abrasive. Basically he refused to take any responsibility for their error. What should have been a simple oil change and cabin filter change in that two hour window become a five hour ordeal, and basically I am made to feel as if it's MY fault? No thank you. There are plenty of other shops in town that will be getting my money from now on; ones I presume that won't treat their customers like garbage. Especially since we bought our Sentra from Billion auto. Gone are the days when you could trust the service shop. These people are borderline predatory and are out looking for your money, and nothing else. Spend your time and money somewhere else. You'll probably get a call back a lot sooner if you do have a concern, and you probably won't be berated over it, either.

Sep 14, 2023 · Patrick Hill

Worst oil change service in the Gallatin Valley. JC Billion in general has gone so down hill as a whole since Joe gave this business to his son. It’s a shame. I will never use them again nor will I recommend them. Don’t use the service or any service here. Take your business else where. Walmart can do a better job. It’s so disappointing.

Jun 01, 2024 · Katy Byrd