Blossom Valley Collision

Mercury insurance had me go here for a inspection after a fender bender. Rodger was really nice, I was seen immediately because I had an appointment. I got my estimate and it was sent directly to mercury. I like that they are a customer authorized repair service location of mercury, I'll likely come back and get my car fixed there.

Nov 01, 2022 · Charlene Teets

I had a great experience at Blossom Valley Collision! Dana, service advisor was knowledgeable, friendly, responsive, and went above and beyond to ensure my car was repaired perfectly. I couldn't have asked for better service. I highly recommend them to anyone in need of repair. Thank you so much for your exceptional help!

Jul 29, 2023 · Naidely Perez

We were treated well. Very professional, good communications. Accommodated us in installing an after-market device in addition to the repairs. We had some a lost key issue but all successfully resolved. Decided to use them again after some minor bumper damage. Seemed a bit reluctant to provide an estimate since we weren't going through an insurance company. But once they recognized a prior customer all was good. Again treated very professionally. Thanks!

Mar 30, 2023 · Greg Catcott

I get nervous having to call/make appointments or go to shops...my experience here kind of turned into a validation for that anxiety. This is going to be long but I need to get it off my chest. We were originally quoted that it would take about a week to repair my door and back-quarter window so I opted to not get a rental car, I thought a week was short enough to get by on transit. Leading up to the appointment I decided to ask that my own phone number be used instead of my dad's (who had helped me to get the ball rolling initially). They said they would change it, but notices continued to be sent only to my dad. I called to ask that it be switched and they said it had. When I showed up for my drop-off appointment I was 10mins late, I had forgotten (and reminders were still not being sent to me), so I waited while they took care of another customer that came after- totally fine, that was my mistake for being late. After signing paperwork I tried to ask one more time about the number being switched to mine and was promised again that it would be done; this time it was. A week went by and I see that my online estimate says my car wont be ready for two more weeks, which I thought couldn't be right, so I call to ask about it, was told that they would try and start on it soon...maybe it was the wrong word choice but I didn't understand why my car had been there a whole week already if they hadn't begun. Unlucky I guess, I really should have gotten a rental after all. The next week goes by and I called them again to check in and was told that they would be ready next week (3 weeks with no car). Before that week ends, I get a call and they said they ordered the wrong color window and so they gave me the option of waiting until the correct one comes in, or they could install this one and then I bring my car back again later and they would change it out then. I had to be out of the country in a couple days so I could not keep my car there any longer. I asked that they install the incorrect one and I be told when the correct comes in. When I come to pick up my car I am told I need to pay the rest of my bill out of pocket, when I was expecting the insurance to have covered it all. I was really nervous and tried asking if she was sure this was how I should do it because I obviously didn't want to be out over a thousand dollars unexpectedly and she said yes that I would get a check from my insurer at home for this same amount. So I paid it and then waited to see the money later. Some time goes by and I never get any check, we make calls to insurance and they confirm money was sent but that it was sent direct to the shop and that they would have had it already. We do some more calls to the shop and then they confirm that yes the money was sent to them and it was paid for so they would have to refund the money I paid on my card. It was stressful. I know accidents happen but I am not built for this LOL, having to chase around for answers and call so many different people like I did. I felt like they were too busy all the time so often we would play tag with me calling and leaving messages, them having to call back, sometimes saying they will call back and they don't and I have to try again the next day. This all happened back in November 2023, and it's Feb '24 and I still never heard about my window. I called this past Friday to check if they ever ordered the correct one, and was told they could take a message because the woman that had been assigned to my claim was busy and she would call me back. But it's now Tuesday and I haven't had a call. I want to just give it up at this point and accept that I'm gonna have a window that looks a lil different. At least until someone smashes it in again. :') Everyone was pretty nice! It's not that I was treated super horribly by any means, but I didn't feel taken care of that well. Maybe they are just overbooked? Aside from the window, the rest of the repair came out fine. But I definitely will not be using this shop the next time I have car troubles. I'm too anxious...

Feb 13, 2024 · Brittney Wagner

I've had to have front end collision repairs done on my Mazda 3 hatchback THREE times in the last 4 or 5 years and this shop has been great. Everyone is completely courteous and professional, they have worked with my insurance company each time; no hassles. The work has been done beautifully and in a short period of time. I could not have been more pleased. They are AAA certified and the process is seamless. I highly recommend this shop whether or not you have AAA insurance!

Nov 17, 2020 · Celeste Lange