Briarwood Ford, Inc. Service

This dealership is hands down the best one I've ever been to! The outstanding customer service and care is truly unmatched. I had a problem where my passenger door wouldn't close and stay shut on a Sunday (right after picking up flowers for my grandma) and I had no idea what to do (had to use bungi cord to keep the door shut) so first thing Monday morning I drove it to Briarwood Ford without an appointment and they were able to get me in and they quickly found that there was a recall for that issue as well as two other recalls and they fixed everything the same day! Not only did they fix everything but they even dropped me off at home while they worked on it and picked me up when it was all done! They go above and beyond! The staff are very friendly and honest. I worked with Mike in the service department and he was incredible and very reassuring. I am very grateful to the staff and the care they put into fixing my car and the overall quality of service they provided!!! I will only be going back to this dealership in the future! HIGHLY RECOMMEND!

Sep 19, 2023 · Josh Garvin

Friendly staff, worked really hard to get me a truck financed my recommendation is troy sandy and joe jones they treat you like family and get the job done, for all my financial needs or truck needs in the future I will definitely return! 100% recommend this place!

Jan 22, 2025 · Dalton Mcvey

Very disappointed in the service I received from the service writer at the desk. He tried to argue with me that a service listed as $265 on their website would be $480 - the 15,000 mi service package which includes oil change (and the oil), tire rotation, alignment check, alignment adjustment, and a few other items. The list of services duplicated items including the parts and labor for the oil change. When I asked him to explain to me how an oil change, tire rotation, and alignment was $480, he just stammered and tried to explain it away, saying the list was was itemized. No, if it were itemized, the total I'd be asked to pay would be $265, not $480. He initially tried to write a coupon on the sheet to knock off $50 for the oil change which was not sufficient. I asked him to explain, in detail, why I expected to pay $200 + the alignment adjustment $65 but he wanted $215 extra dollars for this service. He did rectify this after a few minutes of back-and-forth and claimed he "fat fingered" the services, and I wonder if I was not as knowledgeable or confident in this error that I would have been taken advantage of and would have been charged the incorrect amount. I hope Briarwood Ford service writers develop a better understanding of how much items cost. Surely you'd develop a "sense" of when something is strange when you write this out?

Apr 25, 2024 · Emily Anthony

I avoid the Service department here because of the bad service but had warranty items that needed to be taken care of. Mike was nice and seemed to do his best with what seemed limited resources. It took a couple weeks to complete because they were short staffed and holiday. Second car. I can work with that slow time. I go to pick up on Monday, July 3rd. It’s closed but it’s posted on the door and not on their website or their annoying phone system. I return to pick up later. Noise that they say were rotar that needed to be shaved? No call when it’s ready. I call them. Ok, after all this and $3700+ bill, please deliver. Ok. Takes several calls to coordinate and happen. The repairs - meh. The cleaning - meh. The service - meh. I’ve had Ford vehicles with the exception of a couple GM my entire adult life. I want to support this Michigan product but between the average quality product and the service, it’s clear that it’s a bad business decision. I inherited a 2015 Mercedes. It’s 8 years old and I was not the purchasing consumer. The service at the local Mercedes dealership is incredible. The sticker price on my 2016 Explorer and the sticker price on the 2015 Mercedes were about the same. Ford and Briarwood Food, Please clean up your act and put some pride in your work!!!

Aug 21, 2023 · Marygrace Liparoto

Great customer service! They fixed a recall on my Explorer a couple weeks ago. I picked my car up after and unfortunately my battery died at the first stop I made once I left. I called Matt at the service department and he quickly drove to come jump my car for me. I would've had to wait a lot longer for my insurance company to come so I really appreciated the great customer service!! Thanks again, Matt!!

Apr 27, 2022 · Stephanie Perales