British Auto Works Inc

I have been a client for nearly 20 years, and I can confidently say the service has remained consistently exceptional throughout the years. The team has always been upfront and honest about any issues with my vehicle, ensuring I’m fully informed before any work is done. They truly care about not just fixing the problem at hand but also maintaining my vehicle for the long term. Their transparency, expertise, and dedication to customer care have built a wonderful relationship over the years. It’s rare to find a service provider that combines professionalism with genuine care for their clients. I highly recommend them to anyone looking for trustworthy and dependable automotive service. Great team, great service!

Jan 25, 2025 · Trayvion Brady

I wish I could leave a good review since a friend highly recommended this place. I had a terrible experience here though. I left my car here for a few days to have the o2 censor replaced after days of trying to get an answer (getting the run around) on whether my car had been looked they told it would be ready to pick up. When I got my car back, everything I left inside had been stolen. I was assured it would be parked somewhere safe while it was in there possession. My camping gear, my sons toys, some clothing and more were all taken from the trunk, there were all things missing from the glove and the seat pockets. They told me they would look at the cameras and when they did they claimed someone from the shop moved the car where there were no cameras. To make matters worse when I took the car home the issue that was there was worse and I noticed the car was smoking and driving differently. I brought it back and they charged me to look it over even though it had just left the shop. In the end I ended up paying for two diagnostics, and some repairs that made the car drive worse than when I brought it there. The breaks no screech when I drive. I feel they took advantage of me being a woman. The woman the front desk doesn't have the most welcoming disposition. For the kind of money they are charging I would recommend Churchill Classics.

Dec 03, 2024 · Kai Avent-deLeon

Honest and trustworthy. Most shops wanna charge you a Range Rover tax to work on the vehicles. Some mechanics will throw you crazy rates for simple fixes. British Autowerks was fair and honest with their pricing.

Dec 27, 2024 · Michael Teixeira

British Auto Works was highly recommended to me, Shoutout to Jenny for being courteous and trying to communicate effectively. Every other person I spoke to had a different story each time they decided to respond. I DID NOT have a good experience. I took my vehicle with no lights on (ie Check engine) took it for oil and brake change-after picking my vehicle up...it was one issue after the other. I then had to return being that my vehicle was not starting- they seemed to be guessing what was the issue was. My car was there this time for one week and in that time frame my cars hood latch was broken, the steering wheel cover off and the glove compartment lock broken. Very sloppy-as that was done by their mechanic. Mind you they had the key to the glove compartment. I took my car from there-had I left it there one more day God knows what else they. would've damaged. That's very unprofessional especially a shop that mainly deals with luxury cars --____-- The negative reviews are real, they'll have one story after another. "Surprisingly"-I took my car elsewhere where the (starting)issue was remedied in a professional manner. Save yourself the trouble and go elsewhere...'CHEAP' is EXPENSIVE! I would not recommended this shop. Hopefully no one else has to deal with a similar situation. I wish them well!

Sep 02, 2024 · Jennifer Gonzalez

This year was my second time taking my car to be serviced here, and I 100% recommend anyone with a Land Rover vehicle to go here. I used to take my car to the dealership, but they literally charge an arm & a leg for service. You will get better quality work done here at a fraction of the price and they are very fast as well. For reference, I drive a 2016 Range Rover Sport SVR.

Aug 15, 2024 · Monisha Singh