Broad Street Collision

This place gets 0/5 stars from me. 2018-ONGONING PROBLEM STILL EXISTS 2021!!!I HAD TO PUT IN A NEW CLAIM TO HAVE THE REPAIR THEY DID REPAIRED!!! A Mess! Extremely poor communication and misinformation. I was told my car would be ready in a week... DIDNT GET UNTIL 3 WEEKS LATER! THEN MY CAR WAS NOT EVEN REPAIRED PROPERLY. THE DOOR CRACKED AND HAD TO TAKE BACK. DOOR CRACKED AFTER SECOND REPAIR. FOUND OUT LATER THEY USED TOO MUCH PAINT FILLER!!! DO NOT USE THIS PLACE!!!..I DEFINITELY DO NOT recommend this place. Photo shows how the bad repair job resulted in damage to my door that had to be re repaired!

Jul 11, 2021 · Chenell Troup

Had my car towed here after a collision, called them multiple times to get a price estimate for repairs back in 2020, called every week for 6 months until someone finally said they would get back to me with an estimate. When I called again they had said that the car was no longer in the lot because of the length of time it was there. to this day do not know where my car is. This all happened in 2020, it's now 2022 and still no word of where my car is, where it went, or if the repairs were ever made. I will be filing a lawsuit against this company within the next few months due to my vehicle disappearing. 0/5 stars

Aug 31, 2022 · Dustin Baney

On February 12th, 2019 I was in a pretty bad motor vehicle accident. Someone from Broad Street Collision showed up at the scene of the accident and while I wasn't in a right state of mind, asked me to sign papers giving them permission to tow the vehicle right before I was whisked away in an ambulance. Tim, the tow guy who showed up, assured me that the insurance would cover everything and basically made me feel emotionally comfortable at an emotionally vulnerable time, with leaving my vehicle under the care of the business he was representing. Once I was released from the hospital and started working on getting my vehicle repaired, they were very responsive and helpful. However, once my husband and I signed the dotted line entrusting them with the care and repair of our vehicle, everything changed. Initially, we would call the office and would be told someone would return our call but no one ever did. Eventually, they stopped picking up our call altogether. We had to get rides to the location to find out what the status of our vehicle was because no one EVER answered our calls and we couldn't get the status of the repairs, unless we showed up in person. They gave us the runaround telling us multiple times that the wrong parts were being sent to them and that they were waiting for supplemental insurance to kick in, which may very well have been true, except that they used the same line 4 different times. So 4 different companies send you 4 wrong parts? It seemed suspect. 3 months in and after an angry outburst on behalf of my husband, they put us in touch with someone named Vanessa and she proved to be helpful by keeping us in the loop. Unfortunately, this lasted for less than a week and she stopped responding to our calls as well. On June 3rd, 2019, almost 4 months after having our truck in their possession, we got a ride to the shop. I ignored the fact that the "receptionist" had her feet propped up on a radiator with two different cell phones in hand, had a nasty attitude, and seemed to be more interested in her phones than my questions. When I expressed my frustration at not being able to get in touch with anyone for MONTHS, her response was a curt, "we're busy." She called someone and turned to my husband and I to deliver the news; our car was ready! I was so happy! Finally the end of the tunnel. Except, it wasn't. When we saw our car, we noticed a big dent on the back of the truck that hadn't been there previously. The impact of the accident was on the front end of the vehicle and we have photos showing that. There was NO dent on the side of the truck bed at the time of the accident. Additionally, the color they used to paint the replacement front panel was a darker blue than what our truck actually is. AND, the icing on the cake is that the brakes don't function properly, The car jumps multiple times every time we press the brake. Also, the anti-freeze and windshield wiper fluid leak right out when poured in. This "business" should not be trusted AT ALL. I would not recommend this place if you're looking to have your vehicle back in a timely manner and/or, if you're looking to get your vehicle back in good condition. Highly unsatisfied customer. If I could give them less than 1 star, I absolutely would.

Jun 10, 2019 · Ayiana Porter

I was in an accident with another car, my car was towed to Broad Street Collision. If called several times, I left a message with a real person, but no one has gotten back to me concerning the estimate for the damage to my car. My insurance company said I was not at fault, so I’m waiting for the other insurance co of the person who hit my car to assess the damage. This is such a racket. If my car was drivable I would move it. Meanwhile I’m racking up storage fees. Somebody help! This is so unfair! Can somebody from this place call me back! I just want to give an update!!! As of today 11/20/18, I’m so happy with the repair work done at Broad Street Collision. My 2003 Jeep is back to it’s original appearance. Thank you so much! Vanessa was so much help with the insurance claim and the mechanic did a wonderful job. I would recommend your business too a family member or friend! Thank you!

Nov 20, 2018 · Althea Kirkland

I cannot believe this place is still open! My husband took my BMW there a few years ago. One of the workers saw the damage on my car and recommended bringing it in, I believe his name may have been Reese. Initially there were delays with when it would be ready. Then we had issues getting in touch with them. The work was horrible. They said they were going to use new parts-needless to say they used the same parts and repainted the door. When my husband went to talk to them about this they threatened him with a weapon. I see some things haven't changed. Now they even have a sign outside, we thought they went out of business. Beware they talk a good game but they don't deliver. Stay away even if your'e desperate. Another reviewer said it best-if I could give them a big fat 0 stars I would!

Jul 02, 2021 · Pase Myers