Broadway Automotive

I had some car trouble in Manhattan while there on business. I had my car towed to this shop - Gus and his crew took care of me and got me back on the road in a matter of two hours! Extremely professional, courteous and they know their stuff. Best automotive repair experience I have ever had. Thank you Gus and crew!

Mar 05, 2024 · Robert Meehan

Repaired my passenger window for $450 here. After 6 months electric power stopped working. Understand nobody works for free but $85 to just look into it shows they don't care about returning business.

May 03, 2024 · Pablo Heras Mateo

This service honestly earned one star – the diagnostics they performed turned out to be half accurate. I came to them with leaking transmission fluid. After the diagnostics, they offered to fix the problem for $2,100. According to the manager, I needed to change the gearbox radiator and two supply hoses. They offered me to buy a new (original) radiator from them for $600. Within a minute, I found an equivalent (aftermarket) on Amazon for $100 – functionally, it was no different from the original. I took my car back and had it towed to another service, where the repair cost me $400 (including parts, radiator included). On the estimate from Broadway Automotive, I circled the parts and labor that were unnecessary – totaling $1,000. I am willing to understand their policy of using only original parts (although I somehow think that they would have installed an aftermarket part – it's impossible to check without removing the bumper), but including in the estimate knowingly unnecessary work and parts is pure fraud. If you have extra money to pay five times more for repairs, you can check this service out – perhaps for that money, they will fix your car. I had no desire to verify this. Oh, and the cherry on top – during the diagnostics, they removed my engine protection and did not put it back on. When I arrived to pick up the protection, they said it was not on the car. I would have believed them if I hadn't installed this protection myself – during last oil change.

Nov 06, 2023 · Dmitriy Parmenov

Although the folks at Broadway Automotive are polite and efficient, their work is not good. We got all four of our tires replaced and discovered too late that they were put on inside out, voiding warranty. (Though, when we asked later, we were told this shop doesn't provide any tire warranties anyway.) We also found that two of the tire pressure monitors were damaged in the process. We paid for one to be repaired at this shop, but they didn't check the others. Thinking this was an honest mistake, we returned to Broadway Automotive to get our battery replaced. A few months later, when we brought the car back to get an inspection, we were told it failed the inspection because the computer wasn't "talking to the battery." They insisted that we just needed to drive the car more but we had already driven it 300 miles since the battery was replaced. We paid for the failed inspection and brought the car to another shop. The other shop found that the battery terminals were extremely loose - tightening them fixed the computer problem. Unfortunately, the other shop discovered engine troubles that Broadway had completely missed. Do not use this automotive repair service - it will cost you more to fix their mistakes than their cheap prices are worth.

Nov 26, 2022 · Liz McGlone

Spent nearly 3 grand on my brake system with them… literally 6 weeks later had a host of other issues (exhaust, cat converter)… brought it into another shop they said there’s no way last mechanic could’ve missed it… The guy Enad I think might be owner, comes across nice enough, but I think I got taken advantage of. Go someplace else

Apr 12, 2024 · Ian Carleton