Brothers Towing of Riverside

My vehicle was towed from my assigned parking spot at my apartment complex. When I called Brothers Towing to figure out how to get my car back, they told me they weren’t sure if I would be able to and “so and so needs to check with so and so because they wouldn’t have picked it up without authorization.” I then went by my complex office so they could speak to Brothers Towing. Management told the tow company that I am contracted and on file for that spot, so bring my car back. They wouldn’t, nor were they even in agreement on releasing it. After a couple hours and several calls between the tow company, the apartment complex and I, they finally agreed I can pick up my car. Upon arriving to pick it up, they would not allow my husband to come into the locked fence and private trailer office with me, forcing me (a young, small woman) to be locked in a secluded tow yard by myself with only their worker. I showed them my contract to be parked where they towed my car from, they didn’t care and still charged me $330 to release my car even though it was lawfully parked— and saw the contract stating so!

Sep 01, 2024 · Danielle McKay

BEWARE! This company deserves ZERO stars. I would NEVER recommend this company to anyone. The staff were unprofessional and callousness. This is the second time I've dealt with this company and both experiences have been awful. To make matters worse, my vehicle was not towed properly which resulted in out of pocket costs in repairs. All they care about is money and have no compassion.

May 09, 2024 · Christy Carlos

Facts wouldn't trust this company. They did me dirty and aren't even sorry. I not only wouldn't recommend coming here but I will be telling everyone I know via word of mouth and my text to not hire, work with, or call this company. . I'd say goodluck, but you running out

Sep 01, 2024 · Jesus Hernandez

This company targeted my daughters car from the complex that she lives I say because she’s seen them looking at her car in the past .She’s lived there for over a year , obviously these guys are trained to identify cars so they can tell who lives there , they frequent this complex two or three times a week. They’re like sharks looking to see what they can take, inside my daughters car the parking permit was in plain site and they still towed her car I try to explain to the guy that runs the place and he didn’t not want to listen ,he just stated it was $355 and they close at 4 pm or else be charged another day . Be aware of these sharks there not scavenging for meat. They are scavenging for money. …….. in response to your comments you told my daughter to be there by 4:00 pm and the parking permit was not under the seat it was next to the shifter consul, all you had to look through the window and see it it was visible! And nobody called on my daughter car there were several parking spaces available next to her car

May 16, 2024 · Jesse J Sepulveda

BEWARE STAY AWAY FROM THIS PLACE!! Brother’s towing are the worst company in Riverside. They drive around several apartment complex several times a day looking for cars to tow. They obviously are desperate for money. They towed my car from the apartment complex that I am authorized to park in with a parking permit. I had proof that I was authorized to park there, I showed parking permit, the HOA even called them and they still took my money $355 dollars. I had to pay them for stealing my car!! They were in the wrong not me!! If you are looking for a good honest towing company Brother’s towing is not the place. If you are looking for bad customers service, people who just want your money and will steal your car then this is the place for you.

May 16, 2024 · Janie Sepulveda