Buy Wise Auto Parts

Hadn't done business with these guys in a few years. I called Buy-Wise two days ago to see if they stocked a window regulator I needed. Was told they had it and obtained a price. Dropped by the next day for the part and a decent counter rep shared that the part wasn't there because I had probably reached their Union store. Regardless, if I came back in a couple of hours they could have it shipped over. I did this and when I arrived the decent rep was busy with a customer so I went to be served by another rep. I shared with this guy that I had previously been working with his colleague (who was right next to him) and the part I was looking for. This guy starts looking up the part but gets on the phone and launches into a five minute conversation (literally) with someone in Spanish and it certainly had nothing to do with looking for my part. Now I don't speak Spanish, but I do know a thing or two about customer service. I've managed major call centers for Allstate and GEICO insurance companies, was a major account executive at Proctor and Gamble, and recently retired from Comcast after a very successful advertising career. Not to mention I was chief-of-staff to my councilman here in Jersey City as well. All of these positions required decent interpersonal skills. Seeing that this guy was CLEARLY putting my concern to the side, I politely apologized for interrupting his call to share that I just wanted him to let me know if the part came in or not. Obviously upset, this guy tells me I have to wait because he's handling something else and then told me I had the option of going back to the original guy I was working with. Bottom line, This guy was supposed to finish assisting me before taking on any other project and if it was an emergency, at least try and explain it to me. Frankly, he was just simply rude and being a jerk and as someone who has been fortunate enough to live to see the age of 71 years old, I know a jerk when I interact with one. I intend to bring my concern to Buy-Wise's senior management because I'm a big believer in giving reviews, both good and bad, so they can know who to commend and who needs corrective action. Given I don't know of the inconsiderate rep, I'm just going to post his photo. BTW, the really decent rep who I initially worked with and ultimately got the part from, did a laudable job. He deserves a raise. UPDATE! My initial review was (1) star but after speaking with Ron, the GM, I feel better about doing business with this outfit. I will revise my rating now.

Oct 09, 2024 · Sullivan Johnson

The best person to person store in the city, ask for Guillermo or Justin.

Jan 27, 2025 · humberto escobar

Good auto parts at great prices!

Nov 23, 2024 · Pop Mason

Couldn't return a simple battery core. Work with Kenilworth branch for 30 years and always helpful. Not these guys in jersey city

Jun 04, 2024 · Dennis Alan

Place is like a cheat code in the Matrix when it comes to car part acquisition. It is a hidden gem in Jersey City. I had to source a part very quickly for a vehicle and had no luck anywhere else. Buy Wise had the part at a great price with excellent customer service. I will advise everyone to check Buy Wise for their automotive part needs moving forward.

Mar 11, 2023 · Anthony Butler