Caliber Auto Glass

+1 888-461-0010
www.caliber.com
801 Frontenac Rd, Naperville, IL 60563, USA

Operating Hours

Monday 8:00 AM - 4:00 PM

Tuesday 8:00 AM - 4:00 PM

Wednesday 8:00 AM - 4:00 PM

Thursday 8:00 AM - 4:00 PM

Friday 8:00 AM - 4:00 PM

Saturday Closed

Sunday Closed

(6)

Auto Repair Stations Illinois DuPage County Naperville Naperville Park District Frontenac Road

DuPage County . Illinois

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Intro
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Location
Reviews

Caliber Auto Glass Introduce

Caliber Auto Glass, located at 801 Frontenac Rd, Naperville, IL 60563, USA, operates as an auto repair station specializing in windshield replacement and auto glass repair services.

Customer reviews present a mixed experience. Some customers have praised the excellent customer service, highlighting the courteous and efficient work of technicians like Cesar. They noted the punctuality and clear communication regarding the repair process.

However, other reviews indicate significant issues. Customers have reported instances of technicians causing damage to vehicle components, such as cutting wires in the headliner, and failing to reconnect essential parts, like wiper fluid nozzles. There are also reports of incorrect windshields being brought to appointments, causing delays and further complications. Additionally, follow-up communication from the company has been criticized as inadequate.

Services offered by Caliber Auto Glass include:

Windshield replacement.
Auto glass repair.

Prospective customers should be aware of the varying experiences reported by previous clients. While some have received excellent service, others have encountered significant problems. It is recommended to carefully consider these reviews before choosing Caliber Auto Glass for windshield or auto glass repair.

For inquiries, you can contact Caliber Auto Glass at (888) 461-0010 or +1 888-461-0010.

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Location

Customer Reviews

Thank You Cesar and Caliber Auto Glass. Excellent customer service, from the office customer care line to the installer. Cesar was able to come a bit earlier than his eta. Worked very efficient. Cesar was very courteous and kind. Explained the next steps. Hope I don't need a window replaced in the near future, if I do I know who to call.

Nov 08, 2024 · Lisa Miller

The technician cut through a wire in my headliner, and rather than alerting me, they stuffed the wire back into the A pillar. They also failed to reconnect the wiper fluid nozzle after disassembling the windshield cowl. All this after bringing the wrong windshield to my appointment twice. This could not have gone worse - look for windshield replacement elsewhere! *Update* The “follow-up” from Caliber was a hollow gesture; I emailed the provided contact 4 weeks ago and have heard nothing.

Feb 04, 2025 · Kevin Niehoff

The ladies at the front desk need an extreme month long customer service training boot camp. I am very dissatisfied with the terrible customer service the front office provided. 1ST...My wife arrived with the vehicle and was informed she was at the wrong location despite simply driving to the address provided to us by phone and email. 2ND.... After it was determined we were in fact at the right location, my question was how long would the glass replacement take. The lady on the right side of the office as we entered said it could take all day, in a very unprofessional manner. Our appointment was for 9am but she had the audacity to utter the words all day. She never offered to contact the technician to get an estimate. I retrieved my key fob and left expeditiously. I know poor customer service when I see it. I can guarantee never to return and I suggest anyone reading this to expect the worst.

Jan 23, 2024 · GIS ILL

They did a fantastic job ! They came out super fast. Very responsive and respectful. Would use again and highly recommend.

Dec 20, 2023 · Dana Martinez

Dec 20, 2023 · D Smith