Caliber Collision

I brought my Lexus RX350 here after a hail storm. We were given a 9k estimate. We dropped our car off and instantly the estimate goes up to 14500 dollars [insurance claim] Thats a disscusion for another post. We pick up our lexus and theres a list of issues and new damage done by them. ***Most unbelievably are car was broken into while it was here_--why you ask? They left the light on locked the keys in the car then pryed it open and scratched the paint off the door edge very apparent. Also the windshield washer doesnt work and wasnt hooked up correctly! The interior is covered in dirt and grease including the headliner/dash/seats on a beige interior. The cover of the side curtain air bag has a broken clip and wont snap back on. All of the ceiling grab handles have pry marks all over them. On the outside of the car the roof rails/rack are on wierd in a new place. There was a hot gun left next to a plastic trim piece that melted in to it and left glue on it. Scratches and black rubber rub marks most likely from people leaning on the car. So my wife called upset and was hung up on when she said can i talk to the manager. I called back the next day and brought my car back. I met manager Mike the manager is like yea thats all us sorry. Ill get it fixed up. He orders handles kind of snaps on the air bag cover a little better. I was told to take my car and Mike said he would call when he got the handles, and provide me a rental car within a few days. Its been a month i cant get through to Mike and he certainly didnt call me like he said he would. Theres no excuse for this, they took $14500 dollars which is an insane price then did a sloppy job. More photos to come

Oct 29, 2024 · Andy B

The paint job looks good but nothing lined up right and the hood didn’t open or close well when we first picked it up. We took the vehicle back and the staff at Caliber in Saratoga were really great to deal with. They made adjustments to the best for their ability but aftermarket parts, paid for by Farmers/Foremost, make it difficult to make things perfect.

Jan 14, 2025 · Lloyd R.

Body work looks great. However finishing is something that needs more attention, as my car had decent amount of over spray on windshield and lights on vehical. Along with new ding/scratch on hatch

Aug 22, 2024 · mike the chefguy

A young deer ran into my car while driving. Caliber made this event less stress when they initially and thoroughly figured out the costly damage to the car. One month later, after several texts telling me the steps of when parts were needed, ordered, received, and the whole car was ready for pick up. I'll use them again because of their workmanship and service with a smile.

Jul 15, 2024 · Jill Smith

Got in an accident back in February and got my vehicle towed to Caliber. Bob kept me updated along the way on the status of repairs. Got the Jeep back and it looks brand new. Couldn’t even tell it had got in an accident.

Jul 18, 2024 · kristy tjhin