Caliber Collision

Caliber does a great job repairing your car. Makes it look brand new. Staff is very nice and they keep you informed often. Very convenient if you need a rental car, Enterprise picks you up from Caliber. I strongly recommend to go there when you have any damage to your car.

Feb 19, 2025 · Barb Scerbo

Update: I have been pushed to the back burner again! I was told they have all of the parts a while back, but somehow my latest update is that now they cannot have it ready until November 29. And still the only communication I get is these texts. I even called and asked to speak to the supervisor. He had “left early to go to the dentist”. I asked for him/her to return my call. That was last Thursday, 5 days ago, and still no call. This owner should be embarrassed! **Do yourself a favor and do not bring your car to this shop, because your car will not be a priority!** At this point my car has been there being “serviced” for over FIVE WEEKS! While I was told that the parts for my three year old Subaru would be tough to get, I was told that I could trust that it would be completed in 2 weeks. I called 2 weeks ago and asked if I needed to rent a car for my Thanksgiving trip to Florida and was basically guaranteed that it would be done, despite being told that my mechanic “doesn’t like to work on weekends”. Now, 4 days before my trip, I will be paying crazy last minute-holiday rates because I was just told that it is still unlikely to be done by next Monday or Tuesday. That makes it over a month and an half if it’s even done by then. And if James McGee is in charge of handling your car, good luck with the communication aspect. He will tell you, “I’ll call you first thing on Monday with an update” And then on Tuesday you’ll call to find out why he never reached out. He will then tell you that he’s “putting a note on [his] desk right now” to call you that afternoon after talking to the mechanic. Then at 5:00, you will have to call back because their shop is about to close and you’ve heard nothing. Amy (the one positive in this entire disaster—Caliber should give her a raise) will put you on hold and then come back with a fake story that James, I’m sure, told her to say about him being out of the shop at the moment because he “had to take a tire somewhere” 🙄. In reality, James realized that he was negligent in his duties and oops never said a thing to the mechanic all day while my car likely spent another day setting out back being ignored. I will be sure to update this review to reflect if I ever get my car back, total time at this shop, and my level of satisfaction with the actual fix. Since they have had my car since early October, their incompetence is the only thing have been able to review thus far. Summary: 1. Don’t bring your car to this shop. 2. Give Amy a raise, because if my experience is any indication, she probably has to deal with multiple infuriated people each day.

Nov 25, 2024 · Ima Person

Got our 2020 Honda Odyssey repaired here after it got rear ended. Car looks amazing, however shortly after one of the break lights stopped working. Not sure if it was just going to happen, or what. Not trying to blame Caliber, but it was just the bulb that went out, after we replaced it everything works fine now. Just a bit weird.

Oct 21, 2024 · Cade55

Staff were very courteous and helpful. Explained the repair process in detail. When parts arrived we dropped off the car. They actually completed the repairs two days sooner than the time they quoted to us. We were very pleased with the work and the insuring all the electronic systems were properly calibrated.

Oct 07, 2024 · Len Humphries

James and Amy at the Butler road location in Greenville, SC were my main points of contact. I was pleasantly surprised with the amount of contact James kept with me. He called every time there was an update (seemingly once a week) and received/returned any of my calls with questions very kindly and efficiently. James was extremely knowledgeable and I couldn't be more grateful for the quality of service I received from Caliber's team. Thank you!

Sep 13, 2024 · Kimberly Tzakos