California Towing & Recovery

On 11/11/2024 Monday around 4:49pm California towing AAA is the worst company to ever exist. This company will hire and send out inexperienced workers. The driver name Juan that showed up told me I had to sign a waiver to be able to open my car door. I ask him why and he said because I might break your window to open your car door and the company named (California towing is not liable if he break my car door window. I asked Juan how long have you been doing this field of work and Juan told me he’s only been doing it for a couple of months… I called back California towing AAA And I talked to a guy that was unprofessional and rude and he wouldn’t give me his name and the gentleman told me he would not send another employee with California towing AAA to help me open my car door. This company should not be associated with worldwide AAA cause this company (California towing) will definitely give them a bad name… If it was up to me I would give (California towing AAA) a 0 rating for a lack of knowledge meant and no intelligence whatsoever….

Nov 11, 2024 · JamesTheReal

Service Used: Car Towing Rating: ⭐ (1/5) My experience with California Towing & Recovery was nothing short of a disaster, leading me to strongly advise everyone to steer clear of this company. Their level of unprofessionalism and carelessness goes beyond anything I have ever encountered. When my car needed towing to my apartment complex, I expected at least a basic level of service and respect for legal parking norms. However, what I received was a complete disregard for my explicit instructions. The driver's decision to recklessly leave my vehicle in a red zone, a clear no-parking area, was not just unprofessional but bordered on the negligent. This act showed a total lack of concern for the potential legal troubles and fines it could cause me. Their service was appalling – the driver seemed to think that dumping my car in a prohibited area and driving off was acceptable. It's evident that California Towing & Recovery has no regard for customer service, lawful conduct, or the ramifications of their actions on their customers. I urge anyone in need of towing services to avoid California Towing & Recovery at all costs. There are plenty of other services that actually respect their customers and understand the importance of responsible and legal parking. Don't make the same mistake I did by trusting this company.

Jan 19, 2024 · Joel M

This place is a joke. I called to have a car towed out of my spot and they told me it would be 2 to 3 hour wait and I said that was fine. They never even called me nor did they come and pick up the vehicle. Poor service, poor communication and a poor company. Think twice before you call this company!!

Nov 21, 2024 · Terese Lewis

HORRIBLE, HORRIBLE company. I had a terrible experience with this company. They left my family and me stranded on the side of the road in a very dangerous situation for an hour and a half. When I called to find out why they hadn’t arrived, they told me I was outside of their service area. I had already spoken to the driver, who confirmed he was on his way and looking for us on Highway I-5. After 45 minutes of waiting, I called the driver at least six times, but he didn’t answer. When I contacted the office, they simply said I was out of their coverage area and suggested I call another company. I ended up having to call another tow truck company and waited another hour for them to arrive. Fortunately, Red Rock Towing provided excellent service. I would not trust California Towing & Recovery for emergency services.

Aug 26, 2024 · Sean Azimi

Today I had an accident in my car and I was very shook up. Juan came with the flatbed tow for my car and got there in a very timely way. He was very kind and went out of his way to make the expe less difficult. He also did a great job of getting the car to the dealership and placing it correctly since it couldn't steer. I am very grat for his help and professionalism. Thank you Juan.

Sep 01, 2024 · teresa insero