Casino Auto Body

A couple of years ago, I went to this body shop to get a quote on a small dent and crease on my driver side door. Paint and sealant were still intact. When I spoke to one of the guys in charge to get a price, he told me it would cost me $4,000 to fix my door because they would need to cut out that specific area, patch a new piece in, weld it and paint it. A bunch of B.S. To get a new door would have been cheaper than the price they were charging, when in all reality they would probably get a dent technician to fix the small problem that would cost them a out $300. I won't call out the shop for having a few bad apples, but from my personal experience and everything that I know now, I myself wouldn't recommend them, but you do with that information as you will.

Dec 02, 2024 · Don Allen

I was sold a lemon from Rockaway Nissan, After the dealership sent me the car I was supposed to leave with 5 days later at 5:50 pm and it was dark already so I couldn’t get a good look at the vehicle.I signed the piece of paper the two mechanics gave me and they were gone.I finally got a good look at the car.It was really filthy inside and out. It had a very bad odor of vomit,dirt and animal hair inside the entire car rugs.The windows inside and out were so dirty and the carpet was just awful. I was in shock when I saw the deep gouging around the whole car and it had scratches and rail rust everywhere on the Exterior. I had called Nissan and asked to speak with a supervisor. I was told that he was on another line and that they would have him call me back immediately. I never got a response back from them. I finally called them and I spoke with them and I told them about all the issues. They sent me to three body shops in Nassau County. All Of them refused to do any business with Nissan because what they said was that they were irresponsible in selling cars that were not in good condition and that they sent them cars to fix because they should of never been on the road at all because of the condition of their cars and that didn’t pay their bills. I think they were deliberately trying to get past the 7 day return policy. I took it to Casino Auto and Dennis took one look at it and said that the car was DEFINITELY in an accident. He said, Look at the passenger side Quarter panel, it was a totally different color than the rest of the car. I think they had me test drive a different car than the one that was delivered 5 days late. After so many calls to them to tell them to take the car back and return my $3000.00 down payment, they said that I was past the 7 days. They added the 5 days that I had waited for it to be delivered the next day as PROMISED by the Dealership. They wanted to get it Detailed so it would be perfect for me?? I called Corporate for Nissan and after days of explaining what they had done to me, I was told that the day I signed the paperwork at the Dealership was the first day of ownership. They were very rude and told me if anymore complaints from me came across “HER” EAST-COAST REGIONAL- MANAGERS DIRECTORS desk, She would throw it out. I finally got the mechanics at the Dealership in the same building inspect the car. He had a full sheet of damages on that car. The whole undercarriage was covered in RUST. The Exterior was damaged and needed extensive repairs. The interior was covered in filth and animal hair and animal waste. The interior also had A horrific Stench of Vomit and was covered in dust and required a complete restoration to both Exterior and Interior. Dennis gave the financial Management his appraisal and Nissan said that $2000.00 was too much for a new paint job and the undercarriage repair job and the interior cleaning that was disgusting to even try and clean out would take days. Thank God that the Financial Manager took his calls because he avoided me and he hung up on me so many times that it made me physically sick. He spoke with Nissan and I finally got to go to another Dealership to EXCHANGE the car.If Dennis didn’t help me,i would’ve been stuck with fighting with Nissan for months on end. I know Dennis since I was a kid hanging out at Playland and I thank him for everything that he did for me. He’s honest, Caring and willing to listen and help if you need it.He’s DEFINITELY “MY HERO”. He’s getting all my business and I will definitely pay it forward for anyone who needs help with their cars and Take on the DISHONEST dealerships who will take advantage of you.Thank you so very much Dennis, I didn’t know about anything of what dealerships polices on which Auto Shop that I could use. But you gave me GREAT ADVICE. I know now who to trust in for anything about car dealership rip offs and I will be forever Grateful to you for helping me with deal with the horrible car issues that I had. You have a forever grateful customer now and I will always send my friends to you!

Sep 05, 2024 · luann hanning

I was recommended the body shop from a family member. As a young adult, this was my first experience with this type of service. However, both Stephanie and Denis did amazing jobs in helping me navigate through the insurance process and to give me a reasonable price for the fixes. They provided me with the necessary updates along the way making everything seamless. I was worried the most about the paint job but when I received my car, it was as if it was fresh from the factory. The workers did a great job. I highly recommend this body shop to everyone and I will definitely send my friends and family if they ever need this service in the future. Thanks.

Aug 11, 2020 · Vladimir Kim

Had major work done on the entire passenger side of my car (and some on the front bumper too). Casino did a beautiful job. My car looks brand new again! They were professional and courteous. They made the whole process of dealing with my insurance easy.... setting up appointments for inspections, helping me locate a car rental, etc. would highly recommend them!!!!

Nov 04, 2018 · Heather Lorenz

Denis, Stephanie and the crew made my first experience dealing with accident damage absolutely painless. From estimates, supplementals, dealing with my insurance company, and renting me a vehicle for the time my vehicle was in the shop being repaired, these outstanding professionals kept me calm and advised, and answered all my layman questions cheerfully and courteously. To top it all off, my 2017 Ford Explorer was delivered back to me in pristine condition, with a great polishing job, that Denis himself supervised. I cannot recommend Casino Auto Body highly enough.

Sep 26, 2020 · countzerooo