Charlies Auto Services

The mechanic forgot to secure the back tire when I took it in for maintenance. They said there was an issue on my tires so they did a bit of work on it. The next time I drove it over 5 miles, my ENTIRE tire flew off on the freeway and I lost control of the vehicle. The portion of the wheel (nut) hit the car behind me and the windshield. I could’ve been seriously hurt and the people around me as well. I was on the freeway. I reached out to them to pay for the damages. One of the owners made it incredibly difficult trying to haggle me over a few hundred dollars. I understand that mistakes happen, but as business owners, i would appreciate if they could immediately resolve this issue with fair compensation and human empathy. One of the owners wasted so much of our time trying to negotiate with us- I wasn’t even trying to make a big deal out of it. I just wanted the damages that they inflicted on my car to be reversed. I’m really disappointed with how things turned out

Jul 26, 2024 · Marianna Kwan

I’ve been bringing my vehicles here for service for many years,the service is great,reasonable price and they are honest. Highly recommend.

Aug 13, 2024 · Zhao Johnny

My daughter’s car had a very loud squeezing noises from front left side. Took the car to the dealer and another Benz certified repair shop, all recommended to replace lower control arm, but the cost was very high with part and labor. I took the car to this Charlie’s Auto Service in Hacienda Heights to get a second opinion. The mechanics here checked the car thoroughly, not only did they find the problem but also fixed it right on the spot without replace any parts. The cost was very reasonable, saving me a ton of money compared with that of other shops. I strongly recommend this auto shop because of manager/mechanic’s skills, hard work and, last but not least, their honesty.

Mar 29, 2024 · Allen Liu

Had to have my car looked at after having driven over a median I thought I had cleared and being concerned about breakages or leaks. They gave me an appointment at short notice and thoroughly examined the car to assure me that everything was okay. No nonsense, kind people who didn't try to charge me for something that didn't need servicing. I paid a very small amount even though they took about an hour to inspect the car. David and Antonio are top notch. Highly recommend them and would come back again.

May 19, 2023 · Monique Amado

The first time I went, I had a very good service and very helpful and I trusted him to fix my car. The second time I went because my car lost the interior lights, no radio and I was not able to lock the doors, the owner of the shop just sit in my car and just turned the car on and like nothing he said he had to replace the computer and I had to do right away so the car could not be more damaged, and he said the price was 400 dollars. I do not know much about cars, and I called a friend and my friend fixed my car for 2 dollars. It was a fuse that needed to be replaced. It is sad because he seemed like a good mechanic, but he tried to take advantage like that. That is not right.

Sep 26, 2017 · Marcos Espin