City Auto Wreckers

Wow I cannot recommend against this place enough. Terrible experience, over 45 minute wait time as the front desk guy kept taking phone call after phone call, even though I arranged to pick up my part before even coming. Zero customer service and you will wait long, go elsewhere

Feb 07, 2025 · Adam Dude

I'm not one to write reviews, but this company made a very difficult situation MUCH EASIER to navigate. Our son totaled his car in Bloomingdale, IL, and the towing company that responded to the accident and towed the car away from the scene was less than ethical and not at all transparent. As a result, we were facing a lot of stress -- just trying to get the car out of the lot -- and Gene and Chad from City Auto were so helpful and so kind in helping us through the process. I reached out to Gene and asked if they could help us get the car out of the lot. He bought the car from us and then went above and beyond to assure that things would go smoothly with the difficult tow yard. I couldn't have asked for a better company to have helped us through this part of the process, and I'm so grateful I found them.

Sep 04, 2024 · Lindsay Hotmire

After a semi side swiped me on the overpass bridge coming from Southbound 355 into the suburbs for work on my Bday morning these guys helped me get back on wheels!!! Worked with them several times through Fox Valley Glass and we were always happy with the results and I can now say the same for my own vehicle! Thanks for getting me back on the road in style City Auto Wreckers and see ya on the flip side!!!

Feb 23, 2024 · Steven McHugh

This placed took my bad experience and turn it positive. The lady Yolanda was helpful and friendly had my check ready and was able to get my personal items from my car top notch service Thanks again!!

Jan 22, 2025 · Joe Wyatt

I had a very poor first experience with this company. When I could not find the part I was looking for on their website on December 20, 2017, I called them and was connected to a saleswoman. She explained that for parts that they do not have listed online, they open the yard on Saturdays for customers to search for the part on junk vehicles. She told me I could come on on Saturday (DEC 23rd) between 8:30 AM and 12:30 PM to look for the part I needed. I thanked her and said I would be in. On Saturday the 23rd, I prepared the tools I would need, dressed in layers and work clothes for the cold weather, and drove 20 min. to their location. I found an empty parking lot and an 8.5 x 11 paper posted on the door saying they were closed for the holidays. All they had to do to avoid this was let me know they would be closed, or to update their website and Google Map listing so that when I searched to find directions, I would have been notified they were closed. Instead they needlessly wasted 1.5 hours of my time, and created an experience that detracts from their brand and reputation. In this digital 21st century, I don't see how businesses can survive by treating customers and prospects this way. All I know if that if I treated my customers this way, I would not stay in business very long.

Dec 23, 2017 · Randal Birkey

Hands down the nicest people I've ever dealt with they did not have the part that I had needed Rudy went above and beyond anything I ever could expect found the part I needed at a different company wonderful customer service this guy needs a raise definitely I have 12 years as a customer service manager this is the first time I've called the business and felt like I was treated the same way I treat my customers thank you very much City Auto wreckers you now have a customer for life

Mar 19, 2025 · Michael Ussery