City Tow Service

Dealt with Brian, complete waste of time with this company. Told me driver would arrive to tow location in 1.5 hours and texted me an hour later saying we won't be able to make it. Left me stranded on the road close to 4PM. Now I have to call other places and everywhere is double charge after 5PM. Don't waste your time!!!

Jan 07, 2025 · andre ovsepyan

Responsive and showed up quicker than they had estimated on the phone. Great experience.

Jan 02, 2025 · Robert Stone

A driver of a Beach City tow truck demonstrated an exceptional level of incompetence and/or apathy today on highway 74. The tow truck was holding up at least 20 cars, well more than state law allows. The driver must have not known the law, not checked their mirrors for miles and miles, or just didn't care. In any case, the driver didn't do what they should've, which is pull over and let faster vehicles (tow truck was doing about 10 below the speed limit) by on a single lane road with multiple designated safe turnouts available.

Apr 20, 2024 · Jordan Meyer

Two nights ago, I found myself and my passenger stranded on the Long Beach Freeway. There was an accident earlier and all of the pieces from the accident had not been removed from the freeway. I could see the flares had burned down to low flames. I was watching and I still don’t know where the piece came from that obliterated my tire in less than three seconds. Mountains are not flat and neither is life. We have our ups and we have our downs. We have our negative experiences and we have our positive experiences. I want to talk about the positive experiences that were created out of a daunting experience. I am immensely grateful that my passenger was patient, calm, and understanding. Her husband picked her up. I spent over an hour on the phone with the road assistance service and was underwhelmed. My faith was restored when a phenomenal human being named Brian Rosales of City Tow Service came to tow my car. He was very kind and went out of his way to help me. Instead of towing my car to the nearest Just Tires in Long Beach, which would’ve left me stranded there, he towed me all the way to Los Angeles. He parked my car at the Just Tires on Beverly Boulevard and gave me a ride home. I may not have shown it, but I was extremely overwhelmed and have been for a few days. I have never, in the 42 years that I’ve lived in Los Angeles, been stranded on the freeway, but I have called 911 every time I saw a disabled vehicle. They should know my number by now… Lol. As we rode from Long Beach to Los Angeles, Brian and I had a deep conversation. I shared my experiences with him, and he felt comfortable enough to share his experiences with me. We have a lot in common, including the passing away of immediate family members. I felt a sense of calm with Brian and I was so grateful that he came to my rescue. He definitely restored my faith in the kindness of the human spirit. Brian has been through tremendous hardships, but he has developed into a empathetic and caring human being. It was nice to be on the receiving end of his compassion. Thank you, Brian!! You were a lifesaver that night, more than you will ever know. I appreciate your kindness and your willingness to help me. I am grateful that you felt comfortable enough with me to share your story. I want you to know that you are an outstanding person, father, son, brother and friend. It is an honor to know you. Thank you! Thank you! Thank you! **Behind every great employee is a great leader. I called and spoke to Ben and it was clear why his business is exceptional. He has compassion for his customers, and as he puts it, “It’s about more than money.” Thank you Ben for being an exceptional leader and passing your dedication for compassionate, professional service onto your employees.

Aug 24, 2023 · Teresa A Pitts

Horrible service they lied about they’re prices . They said they were going to charge us $500 they ended up charging us $1,000 very unfair.

Oct 21, 2024 · Lorena Nava