Costco Tire Center

After I brought my car in for a nail repair + rotation& balance, my car started to have a vibration and makes a thud thud thud sound when going above 50mph. This Costco tire center just said they are not mechanics and they don't know what's wrong. Ok... My car did not have these problems before I brought it in! I will file a complaint with management here since a few of their male, non-sup, front desk employee just don't care and are rude

Aug 24, 2024 · Johnny C

Dropped off my car on 6/20 for a tire change around 9am after waiting 1 week for my tires to be delivered. I get a call around noon saying that my lug nut key broke and if I could bring a new one in to finish the installation. I said that I could not and they broke it so they are liable (I've never used a tire shop without their own 6 spline remover btw). The person I spoke with over the phone said that they would call me back because he needs to speak to a manager since that decision is above him. I wait until 6pm to call and ask on the status of my car. They said it was done. I get there, the tires were not installed. They put my spare on and did document on their work order that they attempted to call me on my old number since my number they just called me on to explain how they broke my lug nut remover was no longer working? Makes sense. So, upon closer inspection, they didn't just break the lug nut remover, they snapped off the entire bolt inside of my hub. To make sure this wasn't an issue with my car, I spent the weekend taking each lug off one by one to make sure they were't frozen in my hubs. No problems on my end. Besides that fact, my front bumper was scratched from a bad parking by an employee. Lug nut bolts were missing from my wheels, along with my rims being scratched from a forced installation job. I almost cancelled my costco membership, but I love costco. I would just recommend better customer service and management for this location. Every visit has left something to be desired. I do not recommend this shop for their tire services.

Jun 24, 2019 · Marc

I’ve used this Costco Tire service for more than a decade. I bought my last set there 18 months ago. My wife hit a curb the other day and that caused a flat, so she called AAA, who was very helpful, but the car had no spare tire to install. I called Costco and spoke to Dominic, he put an exact match aside and told me he’d take care of it. We had the car towed there and picked it up the next day. Excellent service, and I didn’t even know that the tire would be covered by warranty, in spite of it being our fault. Thanks Dominic and Tony!

May 10, 2024 · Rick Umstattd

I had to replace the two front tires on my car due to wear and tear. After ordering the new tires, I scheduled an installation appointment. On the day of the appointment, I dropped off my car at 5:30 PM. However, as time passed, I realized I hadn't received any progress updates. Concerned, I went to check and found my car in the bay with the front tires removed. Though they were working on it, there was no apparent progress, so I intermittently checked back without any significant developments. Eventually, a staff member approached me and admitted they couldn't locate the new tires. As a result, they had to reinstall my old tires and reorder the replacements, necessitating another installation appointment. This setback added another 30 minutes to the process, extending it to 8 PM. Having waited for 2.5 hours in vain, I missed a dinner appointment with my family at a restaurant, leaving me cold and hungry. Despite waiting for a week for a new appointment confirmation, I received no notification. When I visited the tire center, I was shocked to learn that my order had been canceled. Seeking a refund, I was informed it would be returned to my card since the order was voided. Subsequently, I opted for American Tire, where the process was smooth and efficient. The price was comparable, no appointment was necessary, and the job was completed in 1.5 hours. Additionally, they placed the new tires at the back and moved the existing rear tires to the front, considering their faster wear. This thoughtful service contrasted with Costco's plan to install the new tires at the front. Unfortunately, the refund from Costco never materialized. After a week, I received a phone call from Costco regarding the tire replacement. I informed them that I had already replaced the tires elsewhere and requested a refund. To my surprise, I was instructed to visit the tire center and speak to a supervisor to initiate the refund process, leading to another inconvenient trip. Overall, my experience with Costco Tire was exceptionally poor. At every step, they failed to deliver the expected service and created unnecessary inconveniences. Due to these issues, I have decided not to use their services in the future.

Jan 27, 2024 · Robert Li

If I could give 0 stars I would.... Grow a heart Costco Tires, and care about people's safety. I purchased tires and made the appointment same day, they were booked almost 2 weeks out. My son's tires ended up being a lot worse than expected and we got a rain storm about 8 days after ordering... he got a flat and it was unrepairable. So we put a spare on, very scary to drive in the rain on highways, especially Hwy 17 where we live. the other 3 were just as bad on the inner tires that were not visible before, till we looked under the car. We went in and asked for same day since our tires were there and I already had an appointment just a couple days later. We explained the urgency and safety concerns, hard no. I mean, who does that? We went back again, still hard no.... Our only option to get it done before appt was to wait in line AN HOUR before opening to get a slot (in the rain, 17yr old kid). I find that unacceptable. They wouldn't even take the car to get to it next day b/c "We can't do paper work unless it's same day" If we left the car, we still had to come back next day before opening... I get they are busy, and backed up... but come on... where has humanity and empathy gone? Tires are THERE, I HAVE an appt, AND this is a kid's car that's absolutely unsafe to drive in a rain storm with a spare on... On top of all that, we did go at 8am, checked in the car in 3rd place for walk in and he didn't get the car back till nearly 9pm!!!! they close at 8:30pm mind you... I find that absurd... I have friends that say it's not a bad experience when they go in at appointment, so likely would have had a different view if we could have made it to then... but just the sheer fact that they had NO empathy for the safety and uniqueness of our situation will ensure I never get tires at Costco again... back to America's Tire Co. it is... where they do everything they can to be helpful... I thought Costco would have high standards, I was mistaken...

Jan 04, 2024 · Azadeh Nolan