Costco Tire Center

Not sure what’s up with this store. It’s super attractive proposition to drop your car, shop for an hour and pick it back up. But no. There is a frustratingly long line to drop and to pick up. Like about 30 min. The front desk just has one person, who inevitably is on the phone, prioritizing the caller over the line in front of him. Also, I am not sure, but they seem to be optimized to sell tires cs maintenance tasks like patching etc. call them to ask before you drop in if they have your tires and save an hour in the line.

Feb 02, 2025 · Anil Panguluri

Zero star. I had low air pressure in a tire. Booked appointment and dropped off the car. Got a call saying that I need to replace all 20 lug nuts for 4 tires before they can take a tire off. Went to dealership and parts shop. They confirmed that nothing wrong with lug nuts. Marc at Costco tire had manipulated me to deny service basically. Saw another similar review. This is beyond horrible and utter time waste. Do not fall for Costco tire. They know that customers will find out this BS about lug nuts. So, he said they cannot take tire off with the tools available to them. Any BS to avoid doing work.

Jan 24, 2025 · EastBay LeisureLiving

Tuesday 8:55am 8/2/21, I am the 1st customer walked in. No greeting for the service person. I had apt for upcoming Friday and wanted to get it done today. After letting the serviceman know the background, he then tells me, I can not change my appointment and walk-in anytime, due to my Sprinter van requirement, only specific bay can handle the size and weight of the vehicle. And put on on 1st wait list. Well it’s 9:50am now, There are 3 cars on 5 bays. No car came out in 50 minutes. Finally witnessed the first car (Siena) in at 9:05am, out by 10:16am. Over 71 minutes. It’s clear to me these crews were taking their time to work. I am taking my van back and heading to Americastire instead.

Aug 03, 2021 · ken w

Dec 23, 2022. First time ever getting my car tires changed at Costco. The WORST experience ever. The ordering tires and setting up appointment was HORRIBLE and RIDICULOUS but thought might be because of the holiday season travel and staffing issues. But, the actual installation was HORRENDOUS, they actually scratched the $3000 rims, left grease all over the RIMS and actually MESSED up the bolt of a wheel that couldn't be installed. UNBELIEVABLE! Never have I ever experienced anything like this, I wasn't even there to save the $150 as my new tires already cost me $1250 even after the discount. If I had a way to know this horrible experience through any other member reviews, I would have never gone to Costco Tire Center for changing the tires. Looks like there is no way for me to prove that they actually messed up or for anyone to write reviews about the tire center on Costco website. Now, I have to spend over $1000 now to fix the mess up Costco tire center employee has left on my BMW X6 wheels. So ridiculous! Please STAY away if you have expensive wheels and go to the dealer! Update 01/20: Just found that the staggered wheels for my X6 (Wider on the back than the front) have been mixed up by Costco after installing the tires. FH ! Going to the dealer to get them removed and reinstalled correctly.

Jan 24, 2023 · Jagadeesh Ginjupalli

One of the worst customer service experience you could ever have! The technicians don’t have any idea of what’s going on and will waste your time for no reason. Avoid at all costs

Feb 08, 2025 · Rohit Shirwadkar