Costco Tire Center

In all my years being a customer of Costco, I had never encountered such exceptional customer service as we did today from Jason at the Tire Center. I had an emergency with my truck's battery and I called ahead to see if they a battery in stock. He was quick to look it up and confirmed they had it. Once there, I mentioned I had just called and he remembered me and I was in and out within minutes.

Sep 28, 2024 · Brenda Rodriguez

The tire center is the worst ever. It’s impossible to get a walk in and forget about making an appointment. I tried to call the administrative department to ask them what to do. I told the lady, who didn’t even introduce herself that the tire wouldn’t answer and she connected me to the food court. You might save five bucks on 4 new tires if you find the perfect sale but it’s not worth your time and hassle. Run away and Go anywhere else.

Dec 10, 2024 · Daniel Behrens

I have been shopping here for years now I’m on the fence if I will ever shop at Costco again. Punched a set of tires, we dropped the Acadia off with them. 1st thing that was concerning was when we picked the car up the guy pulled the paperwork and went to hand me the the keys then said you are Mark right? I feel anyone could have taken our car at this point. My wife followed me home we live 1.5 miles from the Costco. I was getting the DOT number off the tire like the paperwork said and I noticed the outside tread on the front passenger tire in a 2” section was damaged. We went back to Costco and the person behind the counter said I will have the person that installed the tires look at it. He came back said there was no damage l, it was buffing compound! I stood my ground as I know the tire is damaged and no other tire in that place looked the same. So then I requested the manager. Jason looks at the tire and said it is damaged but that tire didn’t leave the store like that as he was the one who inspected and installed them. He told me that is the torque tire. He basically put the blame on my wife’s driving in 1.5 miles. I have never been treated so poorly by Costco associates before. I was told I have to wait five days for my options. I can’t believe Costco would put people in charge that lie to their customers!

Aug 15, 2024 · mark white

Don't go here go to the one on Herndon and fresno instead. Came here to do a tire rotation and they gave me some bs about how I need to get new tires and how the warranty won't cover it. I went to the Herndon and fresno one and they said it was perfectly fine. Just that I needs to be replaced in the future

Sep 07, 2024 · D Y

They ended up not getting my business even though I was looking forward to changing my tires at Costco. First time I called the guy was almost upset with me that I didn’t know my tire size, I told him I’d look into the tire options and call him back. Second time I called the next day it kept ringing and no one picked up, third time I called someone picked up and left me on hold for a good 15 mins so I hung up and called 20 mins later. Lo and behold they put me on hold again for a while so I finally hung up and called Les Schwab and got my tires done there. I normally love Costco but this experience was unpleasant.

Jun 01, 2024 · Sagar Das