Costco Tire Center

Unparalleled Incompetence in Tire Services: Why I Cannot Recommend This Center In an egregious display of customer service failure, my recent experience with tire purchase, installation, and warranty tire rotation with this company proved to be exceptionally disappointing, resulting in the loss of my future business. The sequence of inadequacies highlights a severe mismanagement of resources and a blatant disregard for customers' time. Initially, I purchased tires expecting a routine transaction. After a notification regarding their arrival, I scheduled an installation appointment, taking time off to ensure availability. Upon arrival, an hour into my wait, I was informed of a significant error—the wrong tires had been ordered. The inconvenience forced a rescheduling, adding unnecessary delay to what should have been a straightforward process. Following this, the tire installation proceeded without incident, only to be marred again during the warrantied tire rotation. Despite booking a 1:00 PM appointment, I was told the process would stretch to an hour and a half due to an overwhelmed schedule. Compounding the issue, priority was seemingly given to others, who had arrived later than me, while an especially appalling lack of organization saw an additional tire customer processed ahead of me. Even more concerning was that after waiting the estimated hour and a half, my car had not been serviced, and I was faced with further delays. The car ahead required another 30 minutes, with my rotation estimated at an additional 40 minutes. The implications of their poor scheduling meant that my time—ultimately extending to three hours—was utterly disrespected. The complete absence of time management and customer prioritization reveals an operational flaw at this center that cannot be overlooked. I made the decision to leave, opting to pay for services elsewhere, as this center’s service did not merit my patience, nor my continued patronage. The ordeal not only tarnished my perception of their capabilities but underscored their fundamental inability to deliver on promises of reliable service. In a competitive market, such mishandling of customer relations and operational logistics is unforgivable. I cannot, in good faith, recommend this tire center to anyone seeking a seamless, professional experience. This incident serves as a cautionary tale for prospective customers and underscores the need for substantial improvement within this organization's service strategy.

Nov 03, 2024 · James Squicciarini

As a Costco member, I was extremely frustrated with the service at their tire shop recently. Unfortunately my car battery died in the parking lot, so I went in and bought a new one from them. I only needed a wrench to swap the batteries, but the staff claimed they didn’t have any tools to help. It’s hard to believe a tire shop wouldn’t have something as basic as a wrench, especially since they handle tire installs and basic maintenance. After trying to start my car multiple times, I was finally able to make it to a nearby shop where they lent me the tool without any issue. This experience felt far below Costco’s usual service standards.

Nov 01, 2024 · Seo Joo-hyun

WOW! wow! WOW!!!!!!!!! I came to Costco Tire Center this early evening today because of a nail that I found in my tire that the dealership did not “catch” during the few hours I had my car there this afternoon. Jerry took such great care of ME AND made me smile with his customer service and OUTSTANDING work ethic. I am so grateful to even be a member of such a prestigious “club”. Costco is 100% amazing. JERRY IS THE MOST SPECTACULAR COSTCO EMPLOYEE IN THE ENTIRE COUNTRY. He is ambitious and enthusiastic. He is dedicated and he goes the extra mile. If you EVER have a tire problem…THIS IS YOUR PLACE. If you’re already smiling from this review…COULD YOU EVEN IMAGINE HOW JERRY SAVED MY DAY? Yes you can.

Oct 16, 2024 · Kimberly Faraci

Our family has been loyal customers at this tire centerfor all tire needs for our vehicles for over a decade. Polite staff who know what they are doing and give honest, valuable recommendations. Costco in general is a great place for tires. Their price includes road hazard insurance. Whenever I get a leak I pump enough air to get me to this location and then let them sort it out. They have plugged countless punctures from these Long Island roads. The few times they were not able to, Costco gave partial credit towards a replacement. I'm a big fan of Michelin tires in particular. They usually carry all the good options from Michelin.

May 09, 2022 · Kundan Sen

I purchased my tires at Costco a year ago. Their service has been nothing but exceptional. Two times this year I had a nail in my tire. Frank was kind and able to take me in and fix it. They are the best!!!

May 04, 2024 · Frank Lomonaco