Costco Tire Center

Bought expensive tires about 18k ago. Since then I have had 3 tire replacements on the outside of my tire including one right after I left and drove to kohls next to cotsco I noticed a huge bulge in the tire. They wanted me to pay for it. Then the first time they told me i was to late for my appt and wouldn't do it that day when I was 3 mins late so I had to get the general manager. Then the bulge happened. The third one i got a random cut in the side of my tire when driving. Each time I asked to have them rotated including the last ad they say every 10k miles he said the new tire has so go in the back i said you put my last New tire in the front and I requested a rotation each time ahead of time and every time they say you have to ask for it before which I did when making the appt and reminding them at the counter and never got it done so now I have two brand new tires on the drivers side and not on the passenger. To say the least I am not sure how I get the same front desk person but he has a negative poor attitude everytime you go there. To say the least I'll be going elsewhere for new tires. I spend A LOT of money at costco but regardless the bulge was caused by them I'm sure hitting the lift and me asking for the rotation when setting the appt 3 times now and having these tires give me so many issues in under 16k miles is ridiculous. I have a 80k mile warranty and somehow it went from $25 for the new tire to over $100! Costco is great for a lot but stay away for tires.

Dec 09, 2024 · Ryan

Title: Exceptional Service at Costco Tire Center Review: I recently had an incredibly positive experience at the Costco Tire Center that I feel compelled to share. In a moment of oversight, I accidentally ordered summer tires in December. However, the manager was astutely observant and caught this mistake, reaching out to me the day before my scheduled appointment. Despite the all-season tires being out of stock, the manager went above and beyond by contacting a local distributor to source the correct tires. Not only did he manage to order them for next-day delivery, but he also ensured my 10 o’clock appointment was kept as scheduled. The team at Costco Tire Center displayed remarkable flexibility and customer service by seamlessly switching out my tire order with no questions asked. Their dedication and effort to rectify the situation were nothing short of outstanding. This experience has truly set a high standard for customer service. It's not just about selling tires; it's about ensuring the safety and satisfaction of their customers. I am thoroughly impressed by the professionalism and efficiency of the staff here. They are absolutely fantastic and have earned my trust and future business. Highly recommended!

Dec 14, 2023 · Timothy Mcfadden

First let me prefis this with I'm a car guy that HAS mounted and balanced tires in my 35+ years working on cars (but I simply don't own or have access to your machines currently.) So I dismounted my (2) rims and tires off of an AWD Ford Flex since I have a blowout on some pretty new tires I wanted to change them as a pair. First response "you're supposed to change all 4 in an AWD vehicle"..... As much as I'd love to throw away 3 perfectly good tires I'll pass and explained AGAIN that one blew out. He scrolls down the list and suggests a Bridgestone.... Not a bad tire but I'm after a Michelin Crossclimate directional tire. His response "oh you can't use that because it's AWD"..... Ok, I'll bite why ? Him "Because you might put them on wrong following the manufacturer rotation procedure"..... Thinking you're kidding right. He then refuses to sell me the tires..... Listen I don't need a nanny, I need two black rubber things that hold air and fit on my car. Asked him.... Politely.... If he has to ask the manufacturer how to take a leak too and walked out. Tire mounting and balancing machine currently being shipped SMH

Apr 12, 2024 · Todd Fogler

This location incentivized me to buy my own tire changer because of the consistent lies they provide! Last time I visited this location they claimed my rim was out of warranty because there was dried tire slime on the rim only and not the tire from multiple tires changes ago, as a result they didn't honor their warranty that we paid extra for. After buying a new tire (from Costco) to replace this one, they installed it back on the rim with the tire slime still in place. They would then claim this tire isn't under warranty either, when THEY INSTALLED IT! I have since had this tire replaced, only to find that they LEFT A BROKEN TPMS SENSOR INSIDE THE TIRE. The tire has a functional working tpms sensor, and the broken body of an old one inside. I attempted to have these issues resolved appropriately, but the staff made it clear my best solution was to do my tires elsewhere. Staff claimed fix a flat, bead sealant, and tire slime are all not covered by warranty. Online warranty specifically says only exception is for fix a flat. Tire slime is water soluble and wiped off the one rim with a rag in a second. The bead sealer was used by their own staff and is industry standard.

Nov 21, 2023 · Noah

Ordered tires 3 weeks ago. Costco charged me and sent 3 tires while losing one tire in shipping. Tire was noted as delivered and appointment set. Now costco location cannot find tire and has no answer for a resolution despite taking my money for items not delivered. Horrible customer service at this location

Dec 14, 2023 · Trevor Gates