Covina Hills Chevrolet Service

The service department is the worse. Unprofessional and extremely dismissive when you have questions. The supervisor for service is the worse . His professionalism needs more attention. He is rude

Jan 31, 2025 · Cesia Hernandez

Norma provided great customer service and kept me informed about the status of my vehicle.

Feb 04, 2025 · Cesar Camarillo

Great service very helpful with plenty experience. Highly recommend this dealership. Yolanda's a pro.

Nov 24, 2024 · Daniel Corza

I have used this service since I purchased a car of this brand. Unfortunately, the service gets worse every time. I was given an appointment for 7:20 am to check the on-board computer and the problem with the catalytic converter. They said it would take 2-3 hours. I returned 5 hours later as I still had not received a message from them. I was told that the system was not working and I needed to wait. After another hour, I went to check and it turned out that since the system was still not working, they didn’t even look at the second problem, although this does not require a computer. As a result, I stayed there for about eight hours and was offered to come another day when the system will working. Could it have been done 5 hours earlier? Why should I spend all day on something that could have been checked within an hour. At my next appointment, I arrived, handed them the keys and stay waited. What outraged me was that the employee came to check the car, turned it on and left for about 30 minutes. When I asked why my car was on and no one was doing anything with it, I was given the answer that it would be diagnosed soon. Ok, but wasting gas for 30 minutes doesn't make sense at all. I think they need to be a little more attentive to their customers.

Jan 04, 2024 · American Dream

I purchased a V8 Silverado from Christian Ortega on 12/30/23. I was looking at the lot when Christian approached me. He was very respectful and courteous. I was very impressed with his easygoing attitude and NO no-pressure sales tactics. I am very satisfied with the entire process. I look forward to doing more business at Covina Hills Chevy and will recommend this dealership to my friends and family.😊👍

Dec 31, 2023 · War Dog