Craig's Towing & Repair

Do not ever go through this place unless you want a headache and frustration by the end. Contacting them through my insurance and was told they would be arriving in 45 minutes to 75 minutes at 7:45 for a Tow. 9am I called only to get rudeness and hung up on. Called back again and spoke with the owner got the same amount of rudeness but a promise that they were finally on their way. Only to get picked up over 2 hours after the initial time by an unexperienced driver with a giant crack through their windshield. I was also told that I'm lucky they're even picking it up since I called and questioned them which is rude

Feb 12, 2025 · Tam Delaney

I usually don’t leave reviews, but I definitely am with this company because I don’t want someone to get stranded. I scheduled a tow with my insurance company to take me to a shop. They booked Craig’s towing at 11am. I was told it would be up to 2 hours before they could get to me which was totally fine. I was thinking by 130/230 I would have the tow. Nope. 6 hours later, I finally have my insurance company book with someone else because they kept pushing me off. Not once did they call me, I had to call them 3 times to get an ETA and all they kept saying was “we can’t for sure tell you what time”. If you can’t handle being busy, then please don’t accept the clients. I luckily live here, because otherwise I could’ve been stranded in my car for 6 hours with no heat due to my starter going out. (Which they knew about). Craig’s towing, please take better care of your clients. -Sincerely, a young female that this situation could’ve ended up a lot worse if I didn’t live here.

Jan 23, 2025 · Breeanna Brooks

Normally I do not leave bad reviews but the customer service as handled by Ben was completely unprofessional. I can understand being busy but when I’m being told a tow will be at a location at 1:30 pm to take my vehicle to an appointment at 2:30pm I expect just that.( I called them at 10:22am. Not once , did a representative of Craig’s towing call me to tell me there would be a delay, instead hoping I would stay over 12 hours waiting. I called them at 2:30 to ask where the tow was. The receptionist lady that answered said the tow was currently on the way and would be there shortly. I ended up being very late to my appointment because a tow never showed up. I had to drive my vehicle very slowly through back roads to make it safely to the auto shop. I wasn’t called or updated until a 11 hours after I called and scheduled the tow. I informed Ben that I now longer needed the tow seeing as it was 9pm and I had already handled it. Although understandably frustrated with a long day I feel the way Michael handled the phone call was extremely unprofessional, rude, and totally immature. The solution to this problem? Give your customers accurate and realistic wait times AND if you cannot be there at the appointed times agreed upon give them a courtesy call. If I were an owner or supervisor of this organization, to say I would be disappointed, would be an understatement. I wish the company the best but this experience and SAD customer service left me in poor taste. Best of luck, Do better Ben.

Dec 03, 2024 · Cody Palmer

I want to thank this company for going above and beyond with my vehicle. They were super quick, careful & polite. They have a grew crew who cares for the people & affordable prices. I would 100% most definitely recommend them to anyone. They picked my car up in Iowa and took it to WI at a 1/3 of the price compared to anyone I called to tow my vehicle. Thank You to the hard working crew you all have do for the WISCONSIN surrounding area's. I love this company.

Oct 06, 2024 · Ryan Benton

Thank u to Craig's Towing for doing such a caring and excellent job in solving my daughter's car problem. Not only did Craig's towing immediately answer my daughter's call when she needed a tow for a blown tire, but they also discovered that the coils were out of place in the rear of the car. Craig's took the time to help my daughter diagnose this problem while she was stranded in a Walmart Parking Lot. They quickly and freely fixed the situation, gave some additional advice on what to do and sent her on her way. Thank u for taking care of my daughter.

Jan 23, 2025 · KC