Crash Champions Collision Repair 5th Avenue

Was a bit nervous because of the other reviews but they were awesome! My car was ready earlier than expected. We figured out how I could pick up my car around my crazy schedule. And the before and after was honestly kinda shocking (attached).

Jul 26, 2024 · Jessica Shyer

Great job from the minute I walked in, to when I picked up my car. Car looks like new, they washed my car and followed up every step of the way. Keith was excellent and the front desk gal was very nice and set me up with my rental car.

Sep 08, 2019 · Larry W.

Wonderful customer service. Fantastic communication thru the entire process. They made it so seamless to obtain and return a rental car. Definitely recommend!

Mar 30, 2024 · Alicia

I have worked with other service king locations and have been happy with this service. However I would never recommend this location to anyone. After an accident I brought my car here and I was surprised by how quickly it was repaired. Immediately after picking up the vehicle I noticed additional items that were missed during their inspection. I informed them immediately and they stated they would reach out to the insurance to add the work. 5+ weeks later and nothing! No one has bothered to update me ONCE. I have had to follow up several times and every time I'm told "I'll call you right back" and not once has someone called me back. At this point its obvious I'm just getting the run around. Maybe they don't want the insurance companies to be aware that they are providing poor services. This is the worst customer service I have ever received. Ridiculous.

Mar 29, 2021 · Marilyn Adamczyk

Service King is a honey trap setup by insurance companies, they have a contract with insurance companies to do the repairs as cheap as possible using generic parts that do not fit properly. These guys are a franchise based operation that favors the interests of their respective insurance companies instead of properly fixing your car. I got scammed by them, Allstate recommended these guys. Allstate probably gets some sort of kick back from these crooks. Repairs took over 60 days, kept getting their BS text messages telling me that my repair was on track, till it wasn't on track literally. Poor communication. They never listened to my concerns when i kept telling them that there was frame damage to the vehicle, their in-house adjuster just wrote up the surface / panel damage. I got the car back, now it doesn't even drive straight. I now have to deal with the crooks again and Allstate. Avoid Allstate and these guys at All costs. Take it to reputable independent body shop that is not in on the scam.

Oct 13, 2021 · Aban Junaid