Crash Champions Collision Repair Plainfield North

I was in shambles when my car was involved in two accidents. She is my dream car and I needed to be sure she was going to be taken care of properly and returned to showroom condition as this is a collector's car. I was very concerned about receiving my car back in perfect condition and Eduardo Rojas was very patient in hearing all of my concerns and whatnot. He made sure that my car was returned in perfect condition and boy was I pleasantly surprised! I couldn't be more happier with the results and knowing that there is a lifetime warranty on the work they did makes me feel confident and comfortable knowing in case I find something in the future once the paint cures, that I can raise these concerns and have it fixed if needed. When I took my keys and went out to my car, the button on the door handle was not unlocking my car. Eduardo Rojas jumped into action and wasted no time at all in exhausting all efforts to fix the issue. He even went as far as having his crew after hours take apart my door and check for loose wiring. Turns out that's all it was and my car is back to me in perfect condition! I highly highly recommend this place to anyone who is in need of having their car repaired. This place took very good care of Shadow, my car, and I couldn't be happier with the results! My pics show the before and after. A huge shout out to the entire staff at crash champions as they were all very nice and very professional! ❤️

Dec 10, 2024 · Denise “D-nice” D

This is a review that I was hoping would be positive, but lack of co-operation and still missing replacement parts after 4 months, I am giving honest feedback. FYI, I had phone conversation with manager, Moses, and case manager, Kris, with no ETA for resolution. We brought our Subaru Crosstrek for repair at end of Aug'24, it was hit in the parking lot, right rear passanger side. Initial communication was great, car was returned 2 weeks after we dropped off , on 9/13/24 ( Vehicle Out). When I picked up the car, I was told by Kris, case manager, that weather stripping ( beltline) on right rear doors is on back order, but otherwise car is perfect to take home. Body repair was done properly, no complaints there, but there is a mechanical aspect, and 100% part replacement that this shop failed to deliver. On 10/3/24, Kris called that part came in. I returned the call on 10/7/24, and stopped by the shop, only to be shown replacement door moulding, not the weather stripping. ok, maybe honest mistake. Let's wait. We do not travel much in a Subaru, so the time on the road was limited. At the end of the Dec'24, we took the car to Wisconsin, it pulled hard to the left. We drove it multiple times on the highway, few other days, same issue. As the shop item list shows, there WAS a 4 wheel alignment done. I called the shop on 1/8/25, they said, you are passed the 30 days alignment warranty, you are on your own. Shop manager, Moses, confirmed it. On the same call, I asked about weather stripping. The shop told me that I missed their call on 10/3/24, and that is when the part was at the shop. I politely countered that with my visit on 10/7/24, as the answer to the 10/3/24 call, and when I stopped at the shop, there was wrong part ordered. They said they will look into it. As you can see from pictures, I made a call on 1/9/25 and 1/10/25, my case manager, Kris, is yet to return my call. Without throwing any additional tantrums, I stopped at a local shop that I have been using for wheel alignment for all my vehicles for years. Long story short, the toe of the right rear tire was in, misaligned. This was the area where we were hit in the parking before we brought the car in. Now it is mechanically sound, I have contributed another $100 out of my pocket in addition to my deductible. Yes, I have driven ~3500 miles since pickup, and yes, I would own the issue if the alignment was with one of the front tires. But the issue was with the tire that was hit, so I am sticking that external shop used during the repair did not do it right. As it went through Crash Champions, this is their review. Still waiting for weather stripping. 1/20/25 Auto response from the shop. This is not rocket science, I gave them multiple chances to make it right, why continue to chase? If they really mean anything, they know my phone number. Will keep updating this on timely basis, it is always nice to know who "cares about customer satisfaction" 1/30/25 Not a single phone call or email from the shop. Worst service I have ever experienced. Still waiting for weather stripping, will call my claim insurance agent.

Jan 30, 2025 · R Gacek

We have truly had such an amazing experience working with Rachel and the team. From the moment we walked in, she was so welcoming and warm. She inspected the car, took into account our requests about price, and gave us a very reasonable estimate. She worked with us to take our preferences into account and gave us continual updates. Also, we added on a few things for her to investigate with short notice and she was able to fix my headlights as well. Not only was the price unmatched, but they fixed it quickly with such high quality. It’s rare to find such outstanding service which is why this is the first place we will recommend to anyone who needs repairs they offer.

Dec 31, 2024 · Niraj Lawande

I went to Crash Champions with a minor crash repair under insurance as they are authorized State Farm repair shop and everything worked as expected and smoothly. I scheduled online, dropped the car off (very friendly and helpful staff) and was kept updated of progress via text messages. Picked up car when ready (it’s been perfectly fine since) and things all just worked. Would recommend!!

Jan 30, 2025 · Siddhartha Pande

I had a family member recently need to get some electrical repair done to their car cause by rodents. At the beginning they were welcoming . But now the vehicle has been there almost 2 full weeks. And they don’t give updates at all, my family member had to constantly call them every other day for a status update. Even if there is no progress made give an update. It’s already a stressful situation and the unprofessionalism makes it worse

Jan 14, 2025 · Derrick Miller